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You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Making the description field in the incident form auto-grow

By default, the description field of an Incident or a Problem only displays three rows of text. If you enter more than three rows of information into that field, you will have to scroll in order to read it all. This makes it hard to read and to get a quick overview of the actual issue. The solution to this is to change the behavior of the Description field to automatically grow with its content.

This is probably the most common form of customization for any organization using SCSM, and is a great way to start learning the Authoring Tool.

Getting ready

Make sure you have downloaded and installed the Authoring Tool. Note that the version of the Authoring Tool has to match the version of your Service Manager installed.

Download the Service Manager Authoring Tool available at https://www.microsoft.com/en-us/download/details.aspx?id=54059