Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
LEARNING PUPPET
LEARNING PUPPET

LEARNING PUPPET: Build intelligent software stacks with the Puppet configuration management suite

eBook
€20.98 €29.99
Paperback
€36.99
Subscription
Free Trial
Renews at €18.99p/m

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Table of content icon View table of contents Preview book icon Preview Book

LEARNING PUPPET

Chapter 1. Puppet Development in Isolation

Welcome dear reader. You have arrived at the starting point of the journey to learn Puppet. Whether you have a background in software development, IT infrastructure, or somewhere in between or there about, I believe you have heard people talking about Puppet, and how Puppet can help you automate the configuration management and software deployment processes. I've been using Puppet on a daily basis for the past 4 years, and I feel that it has improved my quality of life at work a lot. I have a background in system administration, and I build software stacks from a set of packages, configuration files, and other types of resources. Prior to Puppet, I used to use various self-written scripts to automate the deployment processes in order to make the process repeatable, but I'm doing much less of that since I discovered Puppet. The problem with scripts, as I see it, is that they are hard to transfer across and to hand over, as scripts are often complex and difficult to read by people who are unfamiliar with the language in which the scripts are written.

Puppet can help you overcome this issue in a two-fold solution:

  • Puppet manages resources, such as files, users, and services out of the box. Instead of writing custom Shell scripts to manage resources, we write the Puppet script, which we call the manifest.
  • Puppet has its own language called Puppet DSL that is easy to understand by the developers as well as the people involved in the infrastructure.

The moment I start feeling bored with the project I'm working on, because I'm not learning new skills any more, I start to wrap things up, finalize the documentation, and tidy up all the loose ends. The handover process for the project used to involve several days of training followed by a period of several weeks of questions about how the scripts work, and how to change the logic in them. The questions often were as simple as "How do you do this thing in Bash?".

Now the logic has been moved away from the custom scripts to Puppet manifests that are written in Puppet DSL. When I get a question such as "How do I do this in Puppet?", I can reply by saying "Here is a book about Puppet called Learning Puppet. By the end of this chapter, you'll already know how to manage your systems with Puppet". There are dozens of books written on Puppet. This one aims to be a little bit different from those by taking a slightly more practical approach to Puppet development. We will perform the following tasks here:

  • Download the Puppet Learning VM
  • Take a snapshot of the Learning VM to enable an easy rollback to the original system state
  • Start the Learning VM
  • Experiment with the Puppet command-line commands: puppet describe, puppet resource, and puppet apply

Puppet Manifests

Before we get our hands dirty with Puppet, I'd like to expand the topic a little bit.

As you may already know, Puppet is a configuration management tool that enables you to build application stacks from a set of files that the Puppet community refers to as the manifests.

Manifests are a set of instructions that describes how operating systems and application resources are managed by Puppet and how the system configuration should look like after the manifest has been applied to the system.

Manifests are written in a language called Puppet DSL, where DSL stands for Domain Specific Language. DSL is a commonly used term for programming languages that are not general-purpose languages.

When I write Puppet manifests, I consider it a development process. I call it a development process because the process consists of multiple rounds of iterations during which the manifest evolves.

Here is a simplified overview of the Puppet manifest development process:

For iteration 1, follow the given steps:

Begin by writing the initial manifest that installs a software package > Apply the manifest > Ensure that package is installed.

For iteration 2, follow the given steps:

Extend the manifest to apply the configuration for the package > Apply the manifest > Ensure that the configuration was correctly applied.

For iteration 3, follow the next steps:

Add the logic to start up the service > Apply the manifest > Ensure that the service started > Finish.

In this example, the development processes had three rounds of iterations, each of them containing a task called Apply the manifest.

Note

The manifest develops from the initial version, which does very little to the version of the manifest that manages the whole stack.

Imagine a situation where we write a manifest that creates a Linux user account with a root level access but no password. An account with a root level access is equivalent to a local administrator account on a Windows computer. When you apply the manifest on your computer, Puppet will create a user account on your computer without a password, which makes your computer vulnerable to attacks.

In contrast, if you apply the manifest in an isolated development environment, the configuration change is easy to undo as you can quickly tear down the environment and rebuild it from scratch.

Another reason for developing manifests in isolation is consistency. My choice of operating system is Ubuntu Linux and I run it on MacBook Pro hardware. You may run Mac OS X on the Mac mini, and a friend of mine just downgraded to Windows 7 as she was unhappy with the functionality offered by Windows 8.1.

Each of these operating system flavors will behave slightly differently, although all of them do share similar capabilities such as running a virtualization software.

To ensure that the examples and exercises covered in this book produce consistent results for you and me, we will start our journey by installing the VirtualBox virtualization software package, which enables us to run a set of virtual machines that forms our isolated development environment.

Downloading Oracle VirtualBox

Tip

To complete this task, you will need an Internet connection and a web browser such as Mozilla Firefox.

If you prefer to use an alternative virtualization technology, you are free to do so as long as the software supports the following functionalities, and you know how to configure the software to enable the following functionalities:

  • The ability to run multiple virtual machines concurrently
  • Virtual machine snapshots
  • Support for shared folders
  • Support for host-only networking
  • Support for the Open Virtualization Format (.ovf) and Virtual Machine Disk (.vmdk) file formats

This book is based on Oracle VirtualBox Version 4.3. To ensure that the configuration examples this book provides work well, I'd recommend that you download VirtualBox Version 4.3.

VirtualBox 4.3 can be downloaded for free from the VirtualBox website at https://www.virtualbox.org/wiki/Download_Old_Builds_4_3 (Google: virtualbox download 4.3).

On the download page, you should see a category for the VirtualBox platform packages. Select the download option that is most suitable for your operating system:

  • Windows users should download VirtualBox for the Windows hosts
  • If your computer runs Apple software, choose VirtualBox for OS X hosts
  • If you are a Linux user, you can either download the VirtualBox for Linux hosts or alternatively, you may check the software repositories configured on your system and see whether VirtualBox is made available for your Linux distribution

When you have downloaded the VirtualBox installation package, it is time to install it. Double-click on the installation package that you downloaded, and you will see the installation wizard pop up on the screen.

Install VirtualBox with the default options, and we will take a look at how to configure VirtualBox to optimize it for our development environment.

Downloading the Puppet Learning VM

You now should have VirtualBox installed, which can run virtual machines for our isolated development environment.

We will be using the Puppet Learning VM Version 3.7.1, which I've uploaded to an Amazon S3 bucket.

The Puppet Learning VM is a virtual machine image that comes with preinstalled Puppet software. Installing Puppet is not a difficult or too time-consuming task, but it will save us all a little bit of our valuable time if we use the Puppet Learning VM, so we can start experimenting with Puppet quicker.

Follow these steps to complete the download process:

  1. To download the Puppet Learning VM Version 3.7.1, go to http://learning-puppet-packt.s3-website-eu-west-1.amazonaws.com, and click on the link that says To download Puppet Learning VM v.3.7.1 click here.
  2. Once the download is finished, you should find a file called learn_puppet_centos-6.5-pe-3.7.1-ptb-ovf.zip in the download folder of your web browser.
  3. Double-click on the learn_puppet_centos-6.5-pe-3.7.1-ptb-ovf.zip file to open the Zip file archive manager and extract the files to the filesystem.
  4. At this stage, I'd recommend that you create a dedicated directory under your home directory that acts as a repository for virtual machine files as well as the Puppet manifest files that we will create later in this book.
  5. Once the zip archive has been extracted to the directory, you should find the learn_puppet_centos-6.5.ovf and learn_puppet_centos-6.5-disk1.vmdk files on the disk.

Next, we will import the virtual machine to the VirtualBox, take a snapshot of it, and then we should be ready to start experimenting with Puppet.

Importing the Puppet Learning VM into VirtualBox

The extracted virtual machine image file has to be imported to VirtualBox before we can launch it. Here are the steps to import the image to VirtualBox:

  1. Start the Oracle VM VirtualBox Manager and select Import Appliance from the File menu. This will start the Import Virtual Appliance wizard:
    Importing the Puppet Learning VM into VirtualBox
  2. Click on the browser button that says Choose a virtual appliance file to import when you hover the mouse pointer over the button. Now you can navigate to the directory where the VirtualBox files were extracted to. On my computer, I extracted the files to the /home/jussi/learning/vm directory, so I'll go to this location and select the file called learn_puppet_centos-6.5.ovf. OVF is a virtual machine template file that is an open standard XML file:
    Importing the Puppet Learning VM into VirtualBox
  3. Once the file is selected, click on Open, then click on Next, and you should now be in the Appliance settings view:
    Importing the Puppet Learning VM into VirtualBox

Here, we can configure the virtual machine settings, such as increasing the amount of memory or adding more processor cores.

We don't need to change the default settings, so let's just click on the Import button to start the import process:

Importing the Puppet Learning VM into VirtualBox

Virtual machine snapshots

While the virtual machine appliance is importing, I'll give you a quick introduction to virtual machine snapshots and how we can use them.

A virtual machine snapshot stores the state of the virtual machine at a particular point of time. We can have multiple snapshots of a virtual machine, and we can easily switch between them.

The example I've just given may give you impression that snapshots are backups. They are not!

Snapshots only contain the data that has changed since the previous snapshot, and therefore, an individual snapshot cannot be used to reconstruct the whole virtual machine. To reconstruct the virtual machine from the snapshot, VirtualBox will need the virtual disk file (learn_puppet_centos-6.5-disk1.vmdk), all prior snapshots plus the snapshot you want to restore the state to.

When you create a snapshot of the virtual machine, which we will do shortly, you will tell VirtualBox to start writing changes to a snapshot file instead of the virtual machine disk file.

Every time you create a snapshot, VirtualBox creates a new snapshot file and starts writing changes to it.

The snapshots are laid out in the following type of tree structure:

Virtual machine snapshots

If a virtual machine has only one snapshot and we delete it, then VirtualBox writes changes in the snapshot file onto the disk. If a virtual machine contains more than one snapshot and you delete one, then VirtualBox merges two consecutive snapshots.

Having many snapshots may have an impact on the disk's performance, because the disk operations have to traverse through many snapshots to find the file to make the changes. For disk performance reasons it is recommended that you delete older snapshots when they are no longer needed.

Snapshot of the virtual machine

Before we start the virtual machine, we should take a snapshot of it so that we can quickly revert to the point of time where we started.

To take a snapshot of the virtual machine and name it, follow the given steps:

  1. First, select the virtual machine, then click on the Snapshots button at the top right-hand corner of the Oracle VM VirtualBox Manager window:
    Snapshot of the virtual machine
  2. In the Snapshots view, click on the Take snapshot button:
    Snapshot of the virtual machine
  3. Provide a name for the snapshot, I have named it Base image. Then, click on OK:
    Snapshot of the virtual machine

Now, we have a snapshot that enables us to go back to the previous state of the VM as we make changes to the system configuration.

Puppet on command line

Now it is the right time to start the real Puppet work:

  1. Select the virtual machine from the list, and click on the Start button at the top of the window.
  2. Once the virtual machine has booted up, you should see a login prompt:
    Puppet on command line
  3. At the login prompt, type in the user name root and hit Enter. Then, type in password puppet and hit Enter again.
  4. You have now entered the development environment, where we can start familiarizing with the Puppet commands and manage our system. You are free to play around and change the configuration as much as you like.
  5. If you happen to break the environment, you can easily restore the original configuration from the snapshot as we did in the earlier paragraph.

Puppet version

The Puppet executable can be run from the command line. Let's begin with confirming which version of Puppet we are running. We can check the version by running the following command:

puppet --version

At the time of writing, the command run on the Learning VM, it shows the Version as 3.7.3 (Puppet Enterprise 3.7.1.).

The first Version number 3.7.3 is for the open source version of Puppet that we are using. The second Version number 3.7.1 is for the Puppet Enterprise version number.

What is the difference between these two versions? The difference between them is how these products are packaged, distributed, and supported.

The open source Puppet

The open source Puppet is the community-driven version of Puppet that is developed by the open source community and maintained by Puppet Labs. It can be used and distributed freely.

The Puppet Enterprise edition

The Puppet Enterprise edition is a distribution that is developed, maintained, and supported by Puppet Labs, which is the commercial arm behind Puppet.

Companies can purchase the Puppet Enterprise license from Puppet Labs, and in return, Puppet Labs provides support services and software updates for the Puppet Enterprise software bundle that enables companies to get up and running with Puppet quickly.

The Puppet Enterprise edition is free to use in environments that consist of 10 or less Puppet managed hosts.

The environment that we will be building throughout the course of this book will consist of four hosts only, which makes Puppet Enterprise a perfect fit for our goal of learning Puppet.

Puppet resources

So now we know how to extract the version using the Puppet command-line utility. Let's shift our focus to the resources next.

Resources in Puppet are known as types. Types are operating system resources such as a file, a user, or a package. There are tens of built-in types in Puppet, and in addition to these, you can create your own custom types to manage resources.

We will learn more about custom types later in Chapter 5, Load Balancing the Cluster, but for now we will take a look at the built-in types and see how to use them.

A complete list of available built-in types is available on the Puppet Labs website at http://docs.puppetlabs.com/references/latest/type.html.

Run the puppet describe --list command in the Learning VM to list all the built-in types known to Puppet.

The output will contain about 60 resources and their descriptions. To paginate the output, you can extend the command by adding | less to the end of it.

Here is the command to view the output page by page:

puppet describe --list | less

You should now be able to scroll the output up and down using the arrow keys, and you can exit the view by pressing Q on the keyboard.

All the Puppet types have attributes that are used to describe the characteristics of the resources we want Puppet to manage.

For example, the type user has attributes such as a name for the user name and a password for the user account password.

To list the available attributes for a specific type of resource, you can use the puppet describe <type> command. For example, to list the available attributes of a type user, you can run the puppet describe user, or puppet describe user | less command to paginate the output.

If you scroll down the list of attributes, you can find a password attribute that is used to set a password for the user account. Another attribute that you can find on the list is called ensure, which defines the state of the user account. The attribute can have three values:

  • present: This ensures that an account is created unless it already exists
  • absent: This ensures that the account is removed if it exists
  • role: This is a specific user attribute of the Unix operating system, such as Oracle Solaris, and therefore it has has no meaning when running Puppet on Linux like we are doing

Managing resources from the command line

We can manage Puppet resources from the command line using the following syntax: puppet resource <type> <name> <attribute1>=<value> <attribute2>=<value>.

Let's create a user called Elisa on the system using Puppet. In the Learning VM terminal, type in the following command and and hit the Enter key:

puppet resource user Elisa ensure=present

When the command is executed successfully, it produces the following output:

Managing resources from the command line

The first line of the output displays a notice confirming that the user account Elisa was created by Puppet. Lines 2-4 show the syntax that we will be using when we declare resources in the Puppet manifest files. The manifest files will be explained more in detail later.

Let's take a look at the syntax line by line:

  • Line 1: Notice: /User[Elisa]/ensure: created

    This displays a confirmation of an action that Puppet has created a user called Elisa.

  • Line 2: user { 'Elisa':

    This declares a resource for a type user, which follows the opening curly brace ({), that indicates that the user resource name and optional attributes are to follow. The name 'Elisa': at the end of the line sets the Puppet resource name, which will become the name of the user account. The Puppet resource name must contain a colon at the end.

  • Line 3: ensure => 'present'

    This attribute means that a user account must be created unless it already exists.

  • Line 4: }

    The closing curly brace indicates the end of the resource statement.

The name Elisa on line 2 has two use cases. Firstly, it declares the name of the Puppet resource. Each Puppet resource must have a unique name, otherwise Puppet reports an error.

Secondly, the name Elisa is used as the name of the user account that was created. If the user statement contains a name attribute (alongside the ensure attribute), then the value of the name attribute would become the name of the user account and the name Elisa would only be used as the Puppet resource name.

As the name attribute is omitted, Puppet will use the name for the Puppet resource name as well as for the user account name.

Declaring the following statement in the Puppet manifest would result in the Jakob user account being created in the system, as the name attribute would take priority over the Puppet resource name Elisa:

user { 'Elisa':
  ensure => 'present',
  name   => 'Jakob',
}

This produces an output that is similar to the following, although the numeric information in the output may vary between the systems:

uid=501(Elisa) gid=501(Elisa) groups=501(Elisa)

Next, we can remove the account Elisa from the system by setting the ensure attribute value to absent.

puppet resource user Elisa ensure=absent

Assuming that the command executes successfully, you should see the following output:

Managing resources from the command line

This output is very similar to how we created the user account Elisa except that line 1 confirms that the user account Elisa was removed and line 3 has the ensure attribute value set to absent, which results in the account being removed when declaring a resource in the Puppet manifest file.

To confirm whether Puppet really removed the account, you can run the command id Elisa again, which will confirm that the account no longer exists in the system.

The command id Elisa should produce the following output:

id: Elisa: No such user

Congratulations! You just did two system configuration changes using Puppet. It wasn't hard, right?

Puppet dry run

Sometimes, you want to simulate configuration changes without applying the changes to the system. This can be done by adding the --noop parameter after the resource keyword in the Puppet command.

To simulate account creation without creating the account, we can extend the previous user account creation command with the --noop option:

puppet resource user Elisa ensure=present --noop

Line1 in the output tells us that the user account does not exist in the system, and if you run the following command without the --noop option, Puppet would create an account:

Notice: /User[Elisa]/ensure: current_value absent, should be present (noop)
user { 'Elisa':
  ensure => 'absent',
}

The --noop option comes in handy when testing Puppet commands for a syntax. To demonstrate this, we declare an invalid value removed for the attribute ensure:

puppet resource user Elisa ensure=removed --noop

Puppet will return an error that tells you that we have used an invalid value for the ensure attribute:

Puppet dry run

Use Puppet to examine the current state of resources

Puppet can also be used to query resources from the system. Information produced by the query can be helpful when we are uncertain about what syntax we should be using to create a resource.

Earlier, we created a user account called Elisa. This account was created without a password, which means that the account cannot be used for interactive logins. Let's recreate the user account and use the password attribute to set a password for the account.

As passwords on Linux are encrypted, we must provide them to the password attribute in the encrypted format.

We know that the user account root on the Learning VM uses the password puppet, but we yet don't know how the password would look like in the encrypted format.

No problem, as we can query the password with the command and then use the encrypted password when recreating the user account Elisa.

The following command shows all the attributes for the root user account:

Puppet resource user root

The preceding command produces the following output:

Use Puppet to examine the current state of resources

Now we can create the user account Elisa with the password attribute, which is the same as the value of the password attribute for the user root.

The following command will create the user account Elisa that uses the password puppet:

puppet resource user Elisa ensure=present \
managehome=true \
password='$1$jrm5tnjw$h8JJ9mCZLmJvIxvDLjw1M/'
Use Puppet to examine the current state of resources

I've split the command into three lines with the backslash character at the end of the first two lines.

Note

The $1$jrm5tnjw$h8JJ9mCZLmJvIxvDLjw1M/ string is a hash of the password puppet. Please note that we have to use single quotes around the password hash '$1$jrm5tnjw$h8JJ9mCZLmJvIxvDLjw1M/' because the string contains characters that the Linux command line otherwise interprets as a control character.

Now we can test whether we can log on to the system as the user Elisa.

Log out from the system using the logout command. Then, log in with the username Elisa and password puppet. You will see the following welcome screen, which confirms that the login of Elisa was successful:

Use Puppet to examine the current state of resources

Puppet is run as a user root

The root account in Linux is equivalent to an administrator account in the Windows operating system. This is the user account that is commonly used for system configuration changes.

The user account Elisa that we created does not have the same amount of privileges as the root account.

To change the system configuration in the protected areas of the operating system, we must run Puppet as a root user.

If you are still logged onto the system as user Elisa, you can try creating a user account and see what happens.

As the user Elisa is not configured to run Puppet, we will do our test using the Linux adduser command.

Let's see what response we get if we try to create a user called Jakob using the user Elisa:

useradd Jakob

The output of the preceding command shows you that the user Elisa did not have sufficient permissions to add a new user to the system:

/usr/sbin/useradd: Permission denied

To avoid possible permission issues on Puppet managed systems, Puppet runs as a user root that provides Puppet full control of the system to add and remove users, install and uninstall software packages, as well as manage system services.

In the end, Puppet is your new system administrator, which manages the system according to the instructions you have provided from the command line or in the form of the Puppet manifest.

Puppet DSL and manifests

I've mentioned Puppet manifests earlier, but I haven't yet explained what manifests are. Puppet manifests are text files that declare one or more Puppet resources. Instead of running Puppet resource commands on the command line, you can declare resources in the manifest file and apply the manifest to the system.

Puppet manifests uses the Puppet Domain Specific Language (DSL) and resource statements in the manifest file, which are described in a syntax that looks very similar to a Hash data type in the Ruby language.

We can use our user account Elisa as a simple example of the Puppet manifest syntax.

First, log out from the user account Elisa by running the logout command. Then, log on to the system as a root user and remove the user Elisa from the system with the following command:

puppet resource user Elisa ensure=absent
Puppet DSL and manifests

Then, inspect the state of the user account Elisa with the following commands:

puppet resource user Elisa
user { 'Elisa':
  ensure => 'absent',
}

In the Ruby language, if we try to declare a hash called User that contains a key Elisa with the value of the ensure attribute as absent, we will declare it using the following syntax:

User = { 'Elisa' =>
  { 'ensure' => 'absent' }
}

If you compare the preceding two code blocks, you can see that the Puppet DSL syntax looks similar to the Ruby language syntax, but it is slightly simpler and easier to read than the Ruby equivalent.

The output of the preceding Puppet resource command is spread across three lines only in order to make it easier for us to read. The Puppet parser that reads the manifest file doesn't care about the line feed characters.

The preceding user resource can be declared on a single line as follows:

user { 'Elisa': ensure => 'absent', }

We now have the Puppet DSL representation of the user resource Elisa.

Managing resources with the puppet apply command

We can apply this resource to the --execute (or -e) puppet apply command, which will remove the user Elisa from the system.

As Elisa no longer exists in the system, let's change the ensure attribute value to 'present' so that Puppet can create the user Elisa:

puppet apply --execute "user { 'Elisa':  ensure => 'present', }"

Puppet will display the following output on the screen:

Managing resources with the puppet apply command

As you might have noticed, the output of the puppet apply command looks different from the puppet resource command that we used earlier to create user Elisa. Let's examine the output line by line:

  • Line 1: Notice: Compiled catalog for learning.puppetlabs.vm in environment production in 0.12 seconds

    The Puppet report shows that the manifest was compiled successfully in 0.12 seconds. The manifest was compiled for the learning.puppetlabs.vm Puppet host. The learning.puppetlabs.vm Puppet host is a member of the Puppet environment called production.

  • Line 2: Notice: /Stage[main]/Main/User[Elisa]/ensure: created

    The Puppet report shows that the user Elisa was created successfully on the system.

  • Line 3: Notice: Finished catalog run in 0.22 seconds

    The Puppet report shows that the Puppet run was completed successfully in 0.22 seconds.

The preceding three lines relate to the following different stages of the Puppet run:

  1. Before Puppet can apply the manifest or a set of manifests, it performs an operation where it compiles a catalogue. A catalogue is a collection of Puppet manifests. During the compilation stage, Puppet looks for possible errors in the manifest files and ensures that the manifests were correctly formatted.
  2. Once the catalogue is compiled, Puppet moves on to the second stage where it applies the catalogue to the system.
  3. The last step of the process is to produce a report of the results of the Puppet run.

Creating Puppet manifests

We covered the Puppet DSL syntax that is used in the Puppet manifests. Let's try to create a manifest and learn how to apply it to the system.

Note

The simplest way to create a manifest is to use the puppet resource command to create the resource definition and redirect the output of the command to the manifest file.

The following are the steps to create a manifest:

  1. Use the puppet resource command to declare a user resource and redirect the command output to a file using a single greater than character > followed by the filename:
    puppet resource user Jakob > user.pp
    

    This command won't return any message to the screen as you have redirected the command output to a file called user.pp.

  2. Before we inspect the contents of the user.pp file, let's add another user definition to user.pp with the following commands. This time, the output redirection is done using the double greater than characters >>. The difference between the single and the double greater than characters is how the output file is managed. The > character overwrites the file contents if the file already exists, while the >> characters append to the file:
    puppet resource user Markus >> user.pp
    
  3. Let's take a look at the content of the user.pp file. To view the content, we can open the file in the text editor. Linux systems usually come with multiple text editors, such as Vi, but we'll use another editor called Nano, which is easier to use than Vi.
  4. You can open the user.pp file in the Nano text editor by typing the following command:
    nano user.pp
    
  5. You will see that the user.pp file contains two user definitions: the first definition is for the user Jakob and the second definition is for the user Markus. Currently, both the resources have the ensure attribute value as absent, which corresponds to the current state of the user accounts on the system.

    Here is the content of the file in the Nano text editor:

    user { 'Jakob':
      ensure => 'absent',
    }
    user { 'Markus':
      ensure => 'absent',
    }
    
    Creating Puppet manifests
  6. Using the arrow keys on the keyboard, you can move the cursor around the text file. Change both the ensure attribute values to present.
  7. Once the ensure attribute values for both the user resources have been changed, the content of the file should be as follows:
    user { 'Jakob':
      ensure => 'present',
    }
    user { 'Markus':
      ensure => 'present',
    }
    
  8. Now press Ctrl + X on the keyboard and save the changes by pressing Y and then Enter.

    Well done! You have just created your first manifest file that manages two resources. Now it's time to apply the manifest with the following command:

    puppet apply user.pp
    

    The following is the output generated by the preceding command:

    Creating Puppet manifests

You must have probably noticed that this time we ran the puppet apply command without the -–execute option. The --execute option is only used to provide the manifest content from the command line. Now that we have created the manifest file, and if we want to apply it, the --execute option can be omitted. Typically, the --execute option is used to pass parameters to the Puppet class that is declared in the manifest. We will discuss the Puppet classes more in detail later on in this book.

Idempotency

Let's run the command again, and you will notice the difference in the command output compared to the previous Puppet run:

puppet apply user.pp

This time, the output is shorter. The lines that notify us that the users Jakob and Markus were created are missing in this Puppet run:

Notice: Compiled catalog for learning.puppetlabs.vm in environment production in 0.14 seconds
Notice: Finished catalog run in 0.27 seconds

This is due to the idempotent nature of Puppet. As the users Jakob and Markus already exist in the system, Puppet doesn't attempt to recreate these accounts. Idempotency in Puppet means that you can apply the same manifest as many times as you like, and only when the state of the resource in the system is different from the state of the resource declared in the manifest, will Puppet ensure that the required configuration changes are performed according to the manifest.

To demonstrate how Puppet handles idempotency, we will remove the user Markus with the following command, which we are familiar with:

puppet resource user Markus ensure=absent

Then, apply the manifest again with the puppet apply user.pp command, and you can see that the user Jakob, which we did not remove earlier, does not appear in the output but the user Markus is recreated.

Here is the command again:

puppet apply user.pp

The output of the command is as follows:

Notice: Compiled catalog for learning.puppetlabs.vm in environment production in 0.15 seconds
Notice: /Stage[main]/Main/User[Markus]/ensure: created
Notice: Finished catalog run in 0.35 seconds

Puppet command line versus Puppet manifests

So far, we have practiced how to manage system resources from the command line with puppet resource command, and also learned how to manage resources with the Puppet manifest and puppet apply command. When we start expanding our environment with new hosts and increase the number of resources that Puppet manages on these hosts, you will notice that the Puppet command line doesn't scale very well. The Puppet command line typically manages a single resource, such as user Elisa or user Jakob. Each of these resources was created with its own command. If I have 100 user accounts to be managed, then that would result in the same amount of commands to be run, which would be a very tiring job for anyone to do.

Puppet is a configuration management and automation tool that helps you eliminate repetitive tasks, such as creating 100 user accounts. Instead of running the puppet resource command 100 times, it is better if we add all our users once to a single manifest file, call the file with a puppet apply command, and let the Puppet do the hard work for us. Puppet manifests are types of recipes for your system configuration. Once you have described your system configuration in the form of a manifest, you can easily transfer the recipe onto another host and apply the configuration with a single command.

Managing files and directories with a file resource

The phrase "everything is a file" that is often associated with the Linux operating system makes it an ideal environment for Puppet to manage. Puppet is very good at managing files. Puppet's file resource can create files from static source files. You can define the file content with the content attribute, or you can create files with a dynamic content using templates. A file resource can also be used to manage directories and links.

The syntax of a file resource is very similar to the user resource syntax, only the set of available attributes is different. Here is a simple example of how to create an empty directory called /root/Documents:

file {  '/root/Documents':
  ensure => directory;
}

The first line defines the type of resource we want Puppet to manage, followed by the name of the directory that Puppet creates.

The ensure attribute on line two says that the file resource must be a directory. If we omit the ensure attribute, Puppet will create a file instead of a directory.

The closing curly brace } on the third and the last line ends the file resource statement.

Let's do a practical experiment with the file resource and write a manifest file that sets a log in greeting message when the user Jakob logs in. In order to do this, our manifest must fulfill the following two criteria:

  • The user Jakob must have a home directory to store the login greeting message
  • The user Jakob must have a custom .bash_profile file present under the home directory

To start with, let's remove the user Jakob from the system so that we can easily recreate the account with a password, and tell Puppet to create a home directory for the user:

puppet resource user Jakob ensure=absent

Now when the user Jakob has been removed, let's generate a user resource for Jakob and redirect the output to the file called jakobs-login.pp. Again, we use the single > character to create a new file:

puppet resource user Jakob > jakobs-login.pp

Then, using the >> notation to redirect the output to the jakobs-login.pp file, we can generate the file resource snippet for the .bash_profile file that will be placed under the home directory of Jakob with the following command:

puppet resource file /home/Jakob/.bash_profile >> jakobs-login.pp

Now that we have the manifest body ready for editing, we can open the jakobs-login.pp file in the Nano editor:

nano jakobs-login.pp

On opening the file, you should see the following file content:

user { 'Jakob':
  ensure => 'absent',
}
file { '/home/Jakob/.bash_profile':
  ensure => 'absent',
}

Let's begin by changing the ensure attribute value from absent to present for the user resource Jakob.

Then, to tell Puppet to create the home directory for the user, we need to use the managehome attribute and set its value to true. The managehome attribute is specific to a user resource, and we can use it to tell Puppet to create a home directory for the user under the /home directory. The home directory is needed to store the .bash_profile file, which we will take a look at shortly.

Finally, to enable Jakob to log in using the password puppet, we should set the encrypted password attribute value to $1$jrm5tnjw$h8JJ9mCZLmJvIxvDLjw1M/.

This is how the user resource for Jakob should look like after the changes:

user { 'Jakob':
  ensure => 'present',
  managehome => true,
  password => '$1$jrm5tnjw$h8JJ9mCZLmJvIxvDLjw1M/',
}

Before we move on to the file resource, let's save the changes with Ctrl + X and hit Enter. Then, apply the manifest to the puppet apply command:

puppet apply jakobs-login.pp

If the Puppet run was successful, you should see the following output:

Notice: Compiled catalog for learning.puppetlabs.vm in environment production in 0.63 seconds
Notice: /Stage[main]/Main/User[Jakob]/ensure: created
Notice: /Stage[main]/Main/File[/home/Jakob/.bash_profile]/ensure: removed
Notice: Finished catalog run in 0.35 seconds

If we take a look at the third line of the output, we can see that Puppet removed the /home/Jakob/.bash_profile file although we had not yet created it. This is because of the managehome attribute that we declared for the user Jakob, which results in the Linux environment to create the file when the user is created. Because we haven't yet modified the file resource for /home/Jakob/.bash_profile in the manifest, the ensure attribute value is absent. This results in Puppet removing the file.

Don't worry, as we will now tell Puppet to recreate the file with the content that we specify:

  1. Open the jakobs-login.pp manifest file using the Nano editor using the following command:
    nano jakobs-login.pp
    
  2. Using the arrow keys, move to the file resource that currently has the following content:
    file { '/home/Jakob/.bash_profile':
      ensure => 'absent',
    }
    
  3. Instead of updating the ensure attribute value from absent to present, we can remove the attribute altogether and replace it with the content attribute. To greet the user Jakob with his name when he logs in, we can specify the content attribute in the following way:
    file { '/home/Jakob/.bash_profile':
      content => 'echo Hello $(logname)',
    }
    
  4. When you are done with the changes, you can save the file using Ctrl + X and press Enter.
  5. Now let's apply the most recent changes from the manifest;
    puppet apply jakobs-login.pp
    

    The output is as follows:

    Notice: Compiled catalog for learning.puppetlabs.vm in environment production in 0.22 seconds
    Notice:/Stage[main]/Main/File[/home/Jakob/.bash_profile]/ensure: defined content as '{md5}7af0d63debeedf19adbd8bb239f5ab36'
    Notice: Finished catalog run in 0.53 seconds
    
  6. Now, it is the big moment to test whether our configuration changes work as expected. Log out with the exit command and then log in as user Jakob using the password puppet.

    If the configuration changes were successful, you should see the bottom of the login banner, showing the message Hello Jakob.

Puppet configuration

So far, we have discussed how to configure a system using Puppet. But what about Puppet's own configuration? Can the Puppet configuration be managed by Puppet itself?

The answer is yes, but if you decide to do so, do it with caution. Test your Puppet configuration changes thoroughly in isolation, and test it multiple times before pushing it into a live environment. It only requires a minor error in your configuration, and your Puppet agents become non-functional.

There are two ways to manage the Puppet configuration. The Puppet configuration can be managed from the command line by running the puppet config commands. Or the configuration can be changed by editing the file in /etc/puppetlabs/puppet/puppet.conf, if you are using the Puppet Enterprise edition as we are doing. In the open source Puppet, the configuration file path is /etc/puppet/puppet.conf.

Let's view the contents of the file with the utility called less , which enables us to browse the file with the arrow keys:

less /etc/puppetlabs/puppet/puppet.conf

The content of the puppet.conf file is similar to the ini configuration files, which are commonly used with Windows applications. The data structure basically is a key value pair separated by the = equivalence sign.

There are also sections in the configuration file that are marked with the section name wrapped inside the block brackets. The sections are as follows:

  • The [main] section
  • The [master] section
  • The [agent] section

The [main] section contains the configuration that is shared by the [master] and [agent] sections.

The [master] section contains the configuration for the Puppet master, which we will discuss in detail later in this book.

The [agent] section contains the configuration for the Puppet agent, which we have already been using when managing resources on the command line.

When you take a look at the second line in the /etc/puppetlabs/puppet/puppet.conf file, you can see a configuration key called certname with the learning.puppetlabs.vm value. Using the arrow keys, when scrolling down to the [agent] section, we find a key called environment with the value production.

Do you recall seeing these values before? You probably do from the output of the puppet apply command that we ran earlier. Here is the output that I'm referring to:

Notice: Compiled catalog for learning.puppetlabs.vm  in environment production in 0.15 seconds

The Compiled catalog for learning.puppetlabs.vm string and the environment production are defined in the Puppet configuration file. When running Puppet in the standalone mode, as we are at this point, the configuration is not that relevant; but later on in this book, when we link the Puppet Agents with the Puppet Master, we will benefit from knowing how to change the Puppet configuration.

To change the Puppet Agent configuration, we can use the Nano text editor and edit the file manually, but as an alternative, we can use the Puppet command-line utility to change the configuration.

As an exercise, we can change the Puppet Agent's identity with the following command:

puppet config set certname brandnew

While we are at it, let's change the environment as well. As we are developing Puppet, a suitable environment name for it is development, which we can set with the following command:

puppet config set environment development

Puppet expects to find an environment-specific directory in the filesystem, so let's create one with the following command:

mkdir /etc/puppetlabs/puppet/environments/development

Now run the puppet apply user.pp command, and you can see that the configuration changes have become effective:

Notice: Compiled catalog for brandnew in environment development in 0.13 seconds
Notice: Finished catalog run in 0.27 seconds

Now we can try changing the configuration manually in the Nano editor. Open the configuration file:

nano /etc/puppetlabs/puppet/puppet.conf

Press Ctrl + W to search for a certname key and replace the brandnew value with the learning.puppetlabs.vm string .

Then, search for an environment key name, and Nano will take you a couple of lines down to the end of the [main] configuration section. This line got added when we changed the configuration with the puppet config set command. Now repeat the search with Alt + W, and you will find another key called environment in the [agent] configuration block with the original value production. Why duplicate keys? Well, by default, the puppet config set command manages the configuration under the [main] block of the configuration file. The keys specified in this section will take priority over the configuration in the [master] and [agent] sections.

So, to revert to the environment value production, we can just remove the environment development from the [main] configuration block.

Once the line has been removed, save the puppet.conf file by pressing Ctrl + X, confirm the save operation by pressing Y for Yes, and then press Enter.

To confirm that the configuration changes were successfully applied, we can query specific keys in the configuration file with the puppet config print command:

puppet config print certname environment

The output of the command should show that the configuration was successfully changed. Here is a screenshot of the puppet config print certname environment command before and after the change.

Puppet configuration

Summary

In this chapter, we thoroughly covered the basics of Puppet, such as how to run Puppet on the command line, and how to use, generate, and edit manifests. We also learned how to get the development environment up and running quickly with a little installation effort using VirtualBox.

In the next chapter, we will be adding a little bit more functionality to VirtualBox, and then start experimenting with the new type of Puppet resources; mainly, let's take a look at how to remove resources with Puppet. This will contribute toward the goal, which is to build a Puppet-managed environment that consists of multiple virtual machines.

Left arrow icon Right arrow icon

Description

Puppet is a cross-platform, open source configuration management utility, which runs on various Unix, Linux, and Windows Microsoft platforms. It allows you to automate all your IT configurations, giving you control of what you do to each node, and also when and how you do it. You’ll be able to build and manage development, test, and production environments independently without requiring previous system administration experience. Learning Puppet is a step-by-step guide on how to get started with Puppet development and use Puppet modules as the building blocks to deploy production-ready application cluster in virtual environment. You will begin with the installation of development environment on the VirtualBox hypervisor and Puppet Learning VM that will be used as the platform for testing and development of Puppet modules. Next, you will learn how to manage virtual machines and snapshots effectively and enhance the development experience with advanced VirtualBox features. Later the book will focus on Puppet module development in detail. You will be guided through the process of utilizing existing modules that are available in the public module repository, write your own modules and use them to deploy a real-world web application that includes features such as monitoring and load balancing. You will then learn to scale your environment and turn your static configuration into a dynamic one through stored configurations and PuppetDB. Finally, the book will provide you with practical advice on Puppet troubleshooting and managing your environment with the wealth of features provided by the Puppet Enterprise console.

Who is this book for?

If you are new to configuration management and IT automation processes and are looking for better ways to manage system configuration changes at scale, this book is for you. Basic knowledge of Linux System Administration is a prerequisite.

What you will learn

  • Manage your system with Puppet instantly
  • Develop Puppet in an isolated development environment
  • Make your manifests reusable to avoid reinventing the wheel
  • Automate monitoring to improve the user experience through increased uptime
  • Enable nodes to communicate with each other via Puppet Master
  • Make environment configuration dynamic using stored configurations and PuppetDB
  • Extend Puppet beyond the builtin functionalities
  • Manage your environment through the Puppet Enterprise console
Estimated delivery fee Deliver to Slovenia

Premium delivery 7 - 10 business days

€25.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Aug 31, 2015
Length: 304 pages
Edition : 1st
Language : English
ISBN-13 : 9781784399832
Languages :
Tools :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Paperback book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Estimated delivery fee Deliver to Slovenia

Premium delivery 7 - 10 business days

€25.95
(Includes tracking information)

Product Details

Publication date : Aug 31, 2015
Length: 304 pages
Edition : 1st
Language : English
ISBN-13 : 9781784399832
Languages :
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
€18.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
€189.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts
€264.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just €5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total 110.97
LEARNING PUPPET
€36.99
Puppet Cookbook - Third Edition
€36.99
Puppet 4 Essentials, Second Edition
€36.99
Total 110.97 Stars icon
Banner background image

Table of Contents

11 Chapters
1. Puppet Development in Isolation Chevron down icon Chevron up icon
2. Managing Packages in Puppet Chevron down icon Chevron up icon
3. My First Puppet Module Chevron down icon Chevron up icon
4. Monitoring Your Web Server Chevron down icon Chevron up icon
5. Load Balancing the Cluster Chevron down icon Chevron up icon
6. Scaling Up the Puppet Environment Chevron down icon Chevron up icon
7. Making the Configuration Dynamic Chevron down icon Chevron up icon
8. Extending Puppet Chevron down icon Chevron up icon
9. The Puppet Enterprise Console Chevron down icon Chevron up icon
10. Troubleshooting Puppet Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Rating distribution
Full star icon Full star icon Full star icon Half star icon Empty star icon 3.3
(3 Ratings)
5 star 33.3%
4 star 33.3%
3 star 0%
2 star 0%
1 star 33.3%
Kimmo Heinonen Oct 03, 2015
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The only good book on Puppet available now.
Amazon Verified review Amazon
A. Wood Nov 21, 2017
Full star icon Full star icon Full star icon Full star icon Empty star icon 4
For 15 years I've worked as a software engineer, team lead, architect for on-prem and cloud hosted enterprise solutions. My new career as a consultant has led me down the DevOps path. I have a possible client asking about using PowerShell DSC, Chef, and Puppet. I have experience with Chef and PowerShell DSC, but I've never used Puppet. I've heard about it. I follow their state of DevOps report. To have the ability to discuss Puppet, its benefits and drawbacks, I had to find resources that will teach me Puppet. Unfortunately, until I found this book, I couldn't find anything helpful. Heck, I couldn't find one internet site, even Puppet's, that provided instructions on how to properly install Puppet Enterprise. Every out-of-the-box installation would fail with LDAP error. So I went to Amazon and found this book. Hey! There's a VirtualBox image I can use that already has Puppet Enterprise installed. Great! Not only that, there are instructions for VirtualBox. Better yet, the Puppet examples are concise and do provide some real world examples such as installing and configuring a Tomcat server using the PuppetLabs Apache module.Overall, this book has been very helpful. The only thing keeping it from 5 stars is I've had to workaround some issues with the examples. They don't quit work word for word. But, a few Google searches fixed my issues.
Amazon Verified review Amazon
Andrew Jun 24, 2017
Full star icon Empty star icon Empty star icon Empty star icon Empty star icon 1
Poor
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is the delivery time and cost of print book? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela