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Learning ServiceNow

You're reading from   Learning ServiceNow Administration and development on the Now platform, for powerful IT automation

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Product type Paperback
Published in Jun 2018
Publisher
ISBN-13 9781788837040
Length 388 pages
Edition 2nd Edition
Languages
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Author (1):
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Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Table of Contents (17) Chapters Close

Preface 1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-Side Glide API 10. The Client-Side Glide API 11. Server-Side Scripting 12. Client-Side Scripting 13. Service Portal Scripting 14. Debugging 15. Pro Tips Index

Preface

ServiceNow is a powerful and versatile cloud-based IT Service Management (ITSM) platform that supports Incident, Problem, Change, and Knowledge management, as well as a great many other IT processes. With Information Technology Infrastructure Library (ITIL) processes baked right in, powerful workflow-driven processes, and a robust scripting engine for both client-side and server-side customizations, ServiceNow can provide fairly comprehensive ITSM functionality right out of the box, or it can be extensively customized to suit the needs of any business.

If you're reading this, then there's a good chance you are, or aim to be, a ServiceNow administrator or developer. This means that it'll be your responsibility to extend and modify ServiceNow's existing functionality to meet the needs of your business' users. This book will help get you up to speed on how ServiceNow works, what its capabilities are, and how to customize its functionality and appearance!

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