A Sample Application

This chapter offers a quick hands-on refresher where you will be able to touch a lot of OmniStudio’s moving parts so that you are better prepared for the chapters ahead. If you are currently working on a project or are comfortable with OmniStudio and don’t need a refresher, then skip this chapter. I hope you look forward to seeing the performance-enhancing tips, tools, best practices, and the ugly anti-patterns we’re heading toward in the following chapters.

If you are new to OmniStudio, you will also be able to find tutorials and good guidance at Trailhead. For instance, the Build Guided Experiences with OmniStudio trail) offers a deeper review of the OmniStudio Digital Experience and the Service Management Layer tools. That trail, however, will take close to six hours to complete, so this chapter may be a faster way to get things moving. In this chapter, you will build an example app. More specifically, you will tackle the following: ...