In this chapter, we will draw together several tools and methods that we have learned how to use in previous chapters of this book, as well as introducing some great new tools and techniques, as well. This chapter covers a very important facet of an enterprise—customer support. For a budding business, customer support can be exhausting and frustrating to keep up with. More often than not, the questions raised by customers are easily answerable by referring to documentation or a set of FAQ answers provided by the company on their website, but customers don't often read through them. So, it would be great to have a layer of automation in place, where the most common queries will be answered by a chatbot that is always available and responsive throughout the day.
This chapter discusses how to create a...
