Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
The Lean-Agile Way
The Lean-Agile Way

The Lean-Agile Way: Unleash business results in the digital era with value stream management

Arrow left icon
Profile Icon Cecil 'Gary' Rupp Profile Icon Al Shalloway Profile Icon Steve Pereira Profile Icon Richard Knaster
Arrow right icon
$27.98 $39.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.9 (41 Ratings)
Paperback Aug 2024 386 pages 1st Edition
eBook
$21.99 $31.99
Paperback
$27.98 $39.99
Subscription
Free Trial
Renews at $19.99p/m
Arrow left icon
Profile Icon Cecil 'Gary' Rupp Profile Icon Al Shalloway Profile Icon Steve Pereira Profile Icon Richard Knaster
Arrow right icon
$27.98 $39.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.9 (41 Ratings)
Paperback Aug 2024 386 pages 1st Edition
eBook
$21.99 $31.99
Paperback
$27.98 $39.99
Subscription
Free Trial
Renews at $19.99p/m
eBook
$21.99 $31.99
Paperback
$27.98 $39.99
Subscription
Free Trial
Renews at $19.99p/m

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Colour book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Table of content icon View table of contents Preview book icon Preview Book

The Lean-Agile Way

Part 1:Building on Lean-Agile Foundations: Mastering the Basics

In Part I of this book, we delve into the challenges of competing in the digital age. Today’s business and technology professionals must navigate increasingly complex environments while continuously delivering value to customers and the business to remain relevant.

In response to rapidly shifting market dynamics and internal organizational challenges, professionals must actively engage in continuous learning, process optimization, and teamwork to achieve superior outcomes. This journey isn’t just about survival; it’s about taking the lead, fostering innovation, and setting new benchmarks in a competitive arena.

In this section, we explain why mastering the concepts behind Lean and Agile principles and practices is necessary to improve an organization’s ability to efficiently deliver customer-centric value and enhance business processes and products through digital solutions.

We then take a deeper dive into the basics of Lean and Agile practices. In Chapter 2, you’ll learn how Agile-based practices leverage an iterative and incremental development approach to address complex business problems, support strategic and tactical planning, and continuously deliver new value through processes, business systems, artifacts, products, and services.

In Chapter 3, you learn how Lean practices help optimize productivity, efficiency, and quality, and accelerate your ability to deliver customer-centric value. Embracing these Lean-Agile principles can help propel you to the forefront of the digital revolution.

By absorbing the insights in the following chapters, you’ll elevate your professional skills and competencies, positioning yourself as a true leader at the forefront of change:

  • Chapter 1, Navigating Lean-Agile Transformations
  • Chapter 2, Solving Complex Business Problems with Agility
  • Chapter 3, Establishing Lean Flows to Improve Productivity
Left arrow icon Right arrow icon

Key benefits

  • Learn how to apply Lean practices to eliminate waste and delays, ensuring value for your customers
  • Master Agile practices to address problems and create value-centric products and services
  • Explore VSM methods and tools to identify and prioritize improvement opportunities that maximize value addition
  • Purchase of the print or Kindle book includes a free PDF eBook

Description

In today’s fast-paced business landscape, efficiency is essential. Authored by industry experts Cecil ‘Gary’ Rupp, a Lean-Agile consultant with over three decades of executive experience; Richard Knaster, a SAFe® Fellow and transformation leader; Steve Pereira, a value stream consultant and board advisor; and Al Shalloway, creator of FLEX and PMI’s Disciplined Agile Value Stream Consultant workshop, the book offers proven strategies to streamline processes, enhance products, and improve service delivery. You’ll start with an introduction to foundational Lean and Agile practices, recognizing the significance of digital enhancements in modernizing business processes. As you progress, you'll learn VSM techniques to identify and prioritize work and investments to provide maximum value to customers. Moreover, you'll grasp Lean-Agile practices aimed at promoting collaboration among teams and ensuring the continuous flow of product-oriented deliveries tailored to address customer needs. Finally, you'll gain executive-level insights on how organizations must access timely information for decision-making and foster a culture of continuous business transformation. Armed with this knowledge and a robust toolkit, you'll be empowered to drive meaningful change, optimize resources, and stay ahead in the rapidly evolving marketplace.

Who is this book for?

This Lean-Agile book is for business and technology professionals striving to optimize value delivery while minimizing costs. Whether you're a VSM manager, a member of a product delivery team, DevOps engineer, or an IT specialist, this book offers proven methods for effectively identifying and implementing improvement opportunities. Product owners looking to prioritize backlog items and corporate executives aiming to demonstrate positive returns on information technology investments will also find this book helpful.

What you will learn

  • Understand how to integrate the seemingly disparate practices of Lean and Agile
  • Integrate Lean, Agile, and VSM to accelerate value flow, enhance efficiency, and drive improvements
  • Drive product-oriented transformations with business increments, Lean-Agile teams, product lifecycles, VSM, and IT alignment
  • Leverage the VSM implementation roadmap to drive digital value stream enhancements
  • Investigate advanced VSM tools/platforms, AI insights, and VSMP selection criteria
  • Explore Lean-Agile/VSM success stories to gain implementation insights
Estimated delivery fee Deliver to Turkey

Standard delivery 10 - 13 business days

$12.95

Premium delivery 3 - 6 business days

$34.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Aug 30, 2024
Length: 386 pages
Edition : 1st
Language : English
ISBN-13 : 9781835461877
Concepts :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Colour book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Estimated delivery fee Deliver to Turkey

Standard delivery 10 - 13 business days

$12.95

Premium delivery 3 - 6 business days

$34.95
(Includes tracking information)

Product Details

Publication date : Aug 30, 2024
Length: 386 pages
Edition : 1st
Language : English
ISBN-13 : 9781835461877
Concepts :

Packt Subscriptions

See our plans and pricing
Modal Close icon
$19.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
$199.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts
$279.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts

Frequently bought together


Stars icon
Total $ 127.96 139.97 12.01 saved
FPGA Programming for Beginners
$59.99
Industrial Automation from Scratch
$39.99
The Lean-Agile Way
$27.98 $39.99
Total $ 127.96 139.97 12.01 saved Stars icon
Banner background image

Table of Contents

18 Chapters
Part 1:Building on Lean-Agile Foundations: Mastering the Basics Chevron down icon Chevron up icon
Chapter 1: Navigating Lean-Agile Transformations Chevron down icon Chevron up icon
Chapter 2: Solving Complex Business Problems with Agility Chevron down icon Chevron up icon
Chapter 3: Establishing Lean Flows to Improve Productivity Chevron down icon Chevron up icon
Part 2: Attending to our Value Streams: Prioritize Improvements by their Value-Added Impact Chevron down icon Chevron up icon
Chapter 4: Driving Improvements with Value Stream Management Chevron down icon Chevron up icon
Chapter 5: Introducing the VSM Implementation Roadmap Chevron down icon Chevron up icon
Chapter 6: Navigating Value Stream Optimization Chevron down icon Chevron up icon
Chapter 7: Connecting the Value Stream Network Chevron down icon Chevron up icon
Part 3: Achieving Lean-Agile and VSM Mastery: For Product-Oriented Business Transformations Chevron down icon Chevron up icon
Chapter 8: Implementing the Basic Lean-Agile Solution Team (BLAST) Chevron down icon Chevron up icon
Chapter 9: Defining a Business Agility System for the Enterprise (BASE) Chevron down icon Chevron up icon
Part 4: Driving Sustainable Transformation: Strategies to Achieve Lean-Agile Mastery Chevron down icon Chevron up icon
Chapter 10: Enhancing Decision-Making in the Lean-Agile Organization Chevron down icon Chevron up icon
Chapter 11: Implementing Strategies for Organizational Transformation Chevron down icon Chevron up icon
Chapter 12: Building Lean-Agile and VSM Mastery Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.9
(41 Ratings)
5 star 90.2%
4 star 9.8%
3 star 0%
2 star 0%
1 star 0%
Filter icon Filter
Top Reviews

Filter reviews by




Jayaram Hegde Oct 02, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Wonderful read which comprises of Lean, Agile, VSM concepts together in one book . not many books currently talk about or highlight the importance of these concepts so refreshing to see this blend !Highly recommend..
Amazon Verified review Amazon
joeltrane Sep 26, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
After reading through The Lean-Agile Way, I was blown away by how comprehensive and pragmatic the authors have made adopting Lean, Agile, and VSM principles. Although, if you are familiar with Gary, Steve, Richard and Al's work, then this should not be much of a surprise, as these gentleman are respected industry veterans.The first part of the book opens with an overview of the common challenges faced by today's business in our contemporary digital landscape. Additionally, you'll receive a brief review of Lean/Agile principles and fundamentals. While these concepts shouldn't be anything new to those that are seasoned practitioners, it is valuable reading for the newly initiated, or those wanting a refresher. This first part of the book wraps up by outlining the ways that Lean and Value Stream Management intersect, demonstrating how these practices help optimize productivity, efficiency, and quality, and accelerate your ability to deliver customer-centric value.Key topics in part one include: Key Elements of Lean Thinking, Three pillars of Lean-Agile, Describing the VSM methodology, Understanding the foundations of business agility, Understanding the Scrum Sprint cycle, Identifying waste and constraints, Mapping a value stream, and Prioritizing value flows.In the second part of the book, readers are offered a comprehensive overview of Value Stream Management, including VSM principles and practical ways to apply them. The authors do a great job of presenting all of the crucial principles of VSM in an easily digestible manner and without watering the concepts down, or overwhelming the reader. For those new to Value Stream Management, this sections is a joy to read and not to be missed. Later on, in part two of the book, the reader will become engrossed with a VSM deep dive. Not only does this section cover a brief history of how VSM has been implemented at organizations in the past, but it also offers a detailed roadmap that can be easily implemented by the reader. Further along in part two, the reader is shown the nuts-and-bolts of Value Stream Optimization. This includes strategies to steer an enterprise away from organizing work around projects and moving towards organizing work around products. Additionally, this section enlightens the reader on ways to orientate their organization around flow, holistically, through a big picture lens. At the conclusion of part two of the book, the reader is shown how to organize various value streams around what is referred to as a value stream network. Essentially, this means ensuring that each value stream is focused on producing individual products of superior quality and that each of them is synergistically connected. The aim of this is to be sure that no waste is accrued and the entire network of discreet value streams are orchestrated intelligently towards delivering customer value.Key topics in part two include: Understanding the taxonomy of value streams, Avoiding the pitfalls of local optimization, Defining the VSM process using the E9 methodology, Exploring reverse value stream mapping, Recognizing when a product or service has reached its EOL, Exploring the VSM Implementation Roadmap, Implementing Value Stream Management, Comparing VSM methodology and the VSM implementation roadmap, Shifting from projects to products, Understanding flow at organizational and individual levels, Identifying obstacles to streamlined workflows, Seeing the organization in terms of flow, Mapping flow, Balancing innovation and efficiency in value streams, Optimizing value streams, Synchronizing core and supportive workflows, Organizing value stream networks, Connecting value streams to customer journeys, Visualizing organizational workflow, Guiding value stream strategy and investments, Evolving a value stream network, Streamlining product and platform value streams.In the third part of the book, the reader is shown two powerful strategies that empower organizations to address the dual challenge of maintaining Lean and Agile practices while effectively delivering value. These two strategies are: Implementing the Basic Lean-Agile Solution Team (BLAST) and Defining a Business Agility System for the Enterprise (BASE). BLAST facilitates the development of point solutions by blending Lean efficiency with Agile adaptability across multiple small teams working in collaboration on a particular problem. It underscores the crucial role of domain experts, working collaboratively across Lean-oriented and Agile-oriented teams in enhancing various processes, products, and systems. On the other hand, BASE organizes, synchronizes, and integrates work across the enterprise to ensure the successful delivery of value-based products and services to external customers. It enables organizations to navigate evolving market demands by aligning investments with strategic goals and establishing a consistent cadence for product and service delivery. In my opinion, part three of this book is a real standout, showing the reader how to make real effectual change in their organization, but in an actionable way. I'm sure that these concepts will be new to many readers and a welcomed addition to their delivery strategies.Key topics in part three include: Implementing Basic Lean-Agile Solutions Teams (BLAST), Categorizing BLAST work activities, Integrating Lean-Agile development concepts, Optimizing Development Cadences and Value Deliveries, Facilitating collaboration at scale – the team-of-teams approach, Embracing Lean-Agile management practices, Defining the virtuous circle for continuous improvement, Understanding the four tenets of the BASE, Eight BASE business processes, Delivering value across the product life cycle, Continuously improving value delivery.In the fourth and final part of the book, the reader is shown how to bring everything together into actionable strategies. Consider this last segment of the book as a practical toolkit for taking theoretical knowledge and turning them into relatable implementation playbook. The focus here is on constructing a versatile business methodology that adapts to the many demands of modern enterprises, including commercial industries, non-profits, and government agencies.Key topics in part four include: Addressing Data challenges and opportunities , Organizing business objectives, Facilitating informed decision-making, Conducting BRIA workshops for strategic alignment, Leveraging AI-based tools to support BRIA workshops, navigating Lean-Agile implementation challenges, Fostering a culture of continuous learning and improvement, Building cross-functional teams and encouraging collaboration, Leveraging data and analytics for decision-making, Adopting a change management framework, Addressing labor’s declining share of GDP, Connecting cross-cutting themes and real-world examples , Reviewing real-world case studiesAt 386 pages in length, I think the authors did an incredible job of packing so much information into so little space. What is remarkable about this book is that it makes Lean, Agile, and VSM principles so clear and easy to understand, without diluting their meaning or boring the reader with too much detail. I think that anyone that is new to these concepts will enjoy how the information is presented, making it attainable to the reader. Even experienced enterprise leaders will have a world to gain by understanding the concepts in this book, as I'm sure there are some nuggets that will be fresh to them; there's something for everyone in here. I think the authors of this book provided everything that is needed for the audience to begin transforming their organizations towards adopting superior Lean, Agile, and VSM strategies. However, I do worry that many organizations might not have the discipline or political will to implement them. However, if the leadership at an enterprise does choose to implement these strategies, they have everything to gain and nothing to lose.
Amazon Verified review Amazon
Peter Sperling Oct 04, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The authors masterfully “pull together” the concepts of Lean, Agile, Value Stream Management, Flow, and Theory of Constraints to provide a comprehensive guide to Product Management in the 21st century.
Amazon Verified review Amazon
Spikael Schnefly Oct 29, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I received an advance copy of the book. I have good things to say about it but I haven't had time to write my review. I will though later and replace this with it.
Amazon Verified review Amazon
Robert Wen Oct 07, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The past several years has seen a reckoning of any method of work described as Agile in the business world. Scrum masters and Agile coaches have faced layoffs, and their method have come into question as results have fallen far below expectations. This reckoning has exposed many faults including incomplete understanding of how to make work truly happen.Many have advocated for complementing Agile ways of working with Lean Thinking so that the work committed for evaluation by the customer can be done by eliminating waste and understanding the underlying processes and optimizing those processes. This is the key focus of Cecil “Gary” Rupp, Richard Knaster, Steve Pereira, and Al Shalloway in their latest collaborative effort, The Lean-Agile Way: Unleash Business Results in the Digital Era with Value Stream Management.In this book the authors understand that the instruction of Lean Thinking is a journey with many stops along the way. They format this journey by wisely dividing the book in several parts.Part 1 looks at the values and principles of Lean. The authors not only show the basic values and contexts of Lean, but where they can intertwine with Agile thought.The authors move from principle to practice in Part 2 by introducing Value Stream Management, a key tool for identifying and maintaining Flow. They teach methods for identifying the multiple types of value streams that may be present in an organization. Once identified, the authors deftly move to maintain and improving the identified value stream networks.Part 3 now takes what we have learned in Parts 1 and 2 and applies them into a transformation. The authors show the lessons of a Lean-Agile approach by introducing the BLAST (Basic Lean-Agile Solution Teams) framework, an abstracted structure for teams of teams to apply Lean-Agile precepts and utilize Value Stream Management to effectively deliver increments of value to customers.But the authors continue to show how to apply the Lean-Agile approach beyond development toward the enterprise. They showcase this approach in Business Agility System for the Enterprise (BASE) to bring in customer centricity.The authors then conclude by introducing tactics on incrementally steering organizational change in Part 4. They show how to prioritize the improvements, foster the change, and demonstrate its effectiveness through real world case-studies.This book is a comprehensive resource for those looking to move beyond normal Agile practices and frameworks to enable a higher level of performance for teams, programs, products, and eventually enterprises. It guides the reader to using Lean to compliment Agile frameworks such as Scrum for better outcomes that translate to real gains.
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is the delivery time and cost of print book? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela