Search icon CANCEL
Subscription
0
Cart icon
Your Cart (0 item)
Close icon
You have no products in your basket yet
Arrow left icon
Explore Products
Best Sellers
New Releases
Books
Videos
Audiobooks
Learning Hub
Free Learning
Arrow right icon
LLM Engineer's Handbook
LLM Engineer's Handbook

LLM Engineer's Handbook: Master the art of engineering large language models from concept to production

Arrow left icon
Profile Icon Paul Iusztin Profile Icon Maxime Labonne
Arrow right icon
$59.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (13 Ratings)
Paperback Oct 2024 522 pages 1st Edition
eBook
$47.99
Paperback
$59.99
Subscription
Free Trial
Renews at $19.99p/m
Arrow left icon
Profile Icon Paul Iusztin Profile Icon Maxime Labonne
Arrow right icon
$59.99
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8 (13 Ratings)
Paperback Oct 2024 522 pages 1st Edition
eBook
$47.99
Paperback
$59.99
Subscription
Free Trial
Renews at $19.99p/m
eBook
$47.99
Paperback
$59.99
Subscription
Free Trial
Renews at $19.99p/m

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Colour book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Table of content icon View table of contents Preview book icon Preview Book

LLM Engineer's Handbook

Understanding the LLM Twin Concept and Architecture

By the end of this book, we will have walked you through the journey of building an end-to-end large language model (LLM) product. We firmly believe that the best way to learn about LLMs and production machine learning (ML) is to get your hands dirty and build systems. This book will show you how to build an LLM Twin, an AI character that learns to write like a particular person by incorporating its style, voice, and personality into an LLM. Using this example, we will walk you through the complete ML life cycle, from data gathering to deployment and monitoring. Most of the concepts learned while implementing your LLM Twin can be applied in other LLM-based or ML applications.

When starting to implement a new product, from an engineering point of view, there are three planning steps we must go through before we start building. First, it is critical to understand the problem we are trying to solve and what we want to build. In our case, what exactly is an LLM Twin, and why build it? This step is where we must dream and focus on the “Why.” Secondly, to reflect a real-world scenario, we will design the first iteration of a product with minimum functionality. Here, we must clearly define the core features required to create a working and valuable product. The choices are made based on the timeline, resources, and team’s knowledge. This is where we bridge the gap between dreaming and focusing on what is realistic and eventually answer the following question: “What are we going to build?”.

Finally, we will go through a system design step, laying out the core architecture and design choices used to build the LLM system. Note that the first two components are primarily product-related, while the last one is technical and focuses on the “How.”

These three steps are natural in building a real-world product. Even if the first two do not require much ML knowledge, it is critical to go through them to understand “how” to build the product with a clear vision. In a nutshell, this chapter covers the following topics:

  • Understanding the LLM Twin concept
  • Planning the MVP of the LLM Twin product
  • Building ML systems with feature/training/inference pipelines
  • Designing the system architecture of the LLM Twin

By the end of this chapter, you will have a clear picture of what you will learn to build throughout the book.

Understanding the LLM Twin concept

The first step is to have a clear vision of what we want to create and why it’s valuable to build it. The concept of an LLM Twin is new. Thus, before diving into the technical details, it is essential to understand what it is, what we should expect from it, and how it should work. Having a solid intuition of your end goal makes it much easier to digest the theory, code, and infrastructure presented in this book.

What is an LLM Twin?

In a few words, an LLM Twin is an AI character that incorporates your writing style, voice, and personality into an LLM, which is a complex AI model. It is a digital version of yourself projected into an LLM. Instead of a generic LLM trained on the whole internet, an LLM Twin is fine-tuned on yourself. Naturally, as an ML model reflects the data it is trained on, this LLM will incorporate your writing style, voice, and personality. We intentionally used the word “projected.” As with any other projection, you lose a lot of information along the way. Thus, this LLM will not be you; it will copy the side of you reflected in the data it was trained on.

It is essential to understand that an LLM reflects the data it was trained on. If you feed it Shakespeare, it will start writing like him. If you train it on Billie Eilish, it will start writing songs in her style. This is also known as style transfer. This concept is prevalent in generating images, too. For example, let’s say you want to create a cat image using Van Gogh’s style. We will leverage the style transfer strategy, but instead of choosing a personality, we will do it on our own persona.

To adjust the LLM to a given style and voice along with fine-tuning, we will also leverage various advanced retrieval-augmented generation (RAG) techniques to condition the autoregressive process with previous embeddings of ourselves.

We will explore the details in Chapter 5 on fine-tuning and Chapters 4 and 9 on RAG, but for now, let’s look at a few examples to intuitively understand what we stated previously.

Here are some scenarios of what you can fine-tune an LLM on to become your twin:

  • LinkedIn posts and X threads: Specialize the LLM in writing social media content.
  • Messages with your friends and family: Adapt the LLM to an unfiltered version of yourself.
  • Academic papers and articles: Calibrate the LLM in writing formal and educative content.
  • Code: Specialize the LLM in implementing code as you would.

All the preceding scenarios can be reduced to one core strategy: collecting your digital data (or some parts of it) and feeding it to an LLM using different algorithms. Ultimately, the LLM reflects the voice and style of the collected data. Easy, right?

Unfortunately, this raises many technical and moral issues. First, on the technical side, how can we access this data? Do we have enough digital data to project ourselves into an LLM? What kind of data would be valuable? Secondly, on the moral side, is it OK to do this in the first place? Do we want to create a copycat of ourselves? Will it write using our voice and personality, or just try to replicate it?

Remember that the role of this section is not to bother with the “What” and “How” but with the “Why.” Let’s understand why it makes sense to have your LLM Twin, why it can be valuable, and why it is morally correct if we frame the problem correctly.

Why building an LLM Twin matters

As an engineer (or any other professional career), building a personal brand is more valuable than a standard CV. The biggest issue with creating a personal brand is that writing content on platforms such as LinkedIn, X, or Medium takes a lot of time. Even if you enjoy writing and creating content, you will eventually run out of inspiration or time and feel like you need assistance. We don’t want to transform this section into a pitch, but we have to understand the scope of this product/project clearly.

We want to build an LLM Twin to write personalized content on LinkedIn, X, Instagram, Substack, and Medium (or other blogs) using our style and voice. It will not be used in any immoral scenarios, but it will act as your writing co-pilot. Based on what we will teach you in this book, you can get creative and adapt it to various use cases, but we will focus on the niche of generating social media content and articles. Thus, instead of writing the content from scratch, we can feed the skeleton of our main idea to the LLM Twin and let it do the grunt work.

Ultimately, we will have to check whether everything is correct and format it to our liking (more on the concrete features in the Planning the MVP of the LLM Twin product section). Hence, we project ourselves into a content-writing LLM Twin that will help us automate our writing process. It will likely fail if we try to use this particular LLM in a different scenario, as this is where we will specialize the LLM through fine-tuning, prompt engineering, and RAG.

So, why does building an LLM Twin matter? It helps you do the following:

  • Create your brand
  • Automate the writing process
  • Brainstorm new creative ideas

What’s the difference between a co-pilot and an LLM Twin?

A co-pilot and digital twin are two different concepts that work together and can be combined into a powerful solution:

  • The co-pilot is an AI assistant or tool that augments human users in various programming, writing, or content creation tasks.
  • The twin serves as a 1:1 digital representation of a real-world entity, often using AI to bridge the gap between the physical and digital worlds. For instance, an LLM Twin is an LLM that learns to mimic your voice, personality, and writing style.

With these definitions in mind, a writing and content creation AI assistant who writes like you is your LLM Twin co-pilot.

Also, it is critical to understand that building an LLM Twin is entirely moral. The LLM will be fine-tuned only on our personal digital data. We won’t collect and use other people’s data to try to impersonate anyone’s identity. We have a clear goal in mind: creating our personalized writing copycat. Everyone will have their own LLM Twin with restricted access.

Of course, many security concerns are involved, but we won’t go into that here as it could be a book in itself.

Why not use ChatGPT (or another similar chatbot)?

This subsection will refer to using ChatGPT (or another similar chatbot) just in the context of generating personalized content.

We have already provided the answer. ChatGPT is not personalized to your writing style and voice. Instead, it is very generic, unarticulated, and wordy. Maintaining an original voice is critical for long-term success when building your brand. Thus, directly using ChatGPT or Gemini will not yield the most optimal results. Even if you are OK with sharing impersonalized content, mindlessly using ChatGPT can result in the following:

  • Misinformation due to hallucination: Manually checking the results for hallucinations or using third-party tools to evaluate your results is a tedious and unproductive experience.
  • Tedious manual prompting: You must manually craft your prompts and inject external information, which is a tiresome experience. Also, the generated answers will be hard to replicate between multiple sessions as you don’t have complete control over your prompts and injected data. You can solve part of this problem using an API and a tool such as LangChain, but you need programming experience to do so.

From our experience, if you want high-quality content that provides real value, you will spend more time debugging the generated text than writing it yourself.

The key of the LLM Twin stands in the following:

  • What data we collect
  • How we preprocess the data
  • How we feed the data into the LLM
  • How we chain multiple prompts for the desired results
  • How we evaluate the generated content

The LLM itself is important, but we want to highlight that using ChatGPT’s web interface is exceptionally tedious in managing and injecting various data sources or evaluating the outputs. The solution is to build an LLM system that encapsulates and automates all the following steps (manually replicating them each time is not a long-term and feasible solution):

  • Data collection
  • Data preprocessing
  • Data storage, versioning, and retrieval
  • LLM fine-tuning
  • RAG
  • Content generation evaluation

Note that we never said not to use OpenAI’s GPT API, just that the LLM framework we will present is LLM-agnostic. Thus, if it can be manipulated programmatically and exposes a fine-tuning interface, it can be integrated into the LLM Twin system we will learn to build. The key to most successful ML products is to be data-centric and make your architecture model-agnostic. Thus, you can quickly experiment with multiple models on your specific data.

Planning the MVP of the LLM Twin product

Now that we understand what an LLM Twin is and why we want to build it, we must clearly define the product’s features. In this book, we will focus on the first iteration, often labeled the minimum viable product (MVP), to follow the natural cycle of most products. Here, the main objective is to align our ideas with realistic and doable business objectives using the available resources to produce the product. Even as an engineer, as you grow up in responsibilities, you must go through these steps to bridge the gap between the business needs and what can be implemented.

What is an MVP?

An MVP is a version of a product that includes just enough features to draw in early users and test the viability of the product concept in the initial stages of development. Usually, the purpose of the MVP is to gather insights from the market with minimal effort.

An MVP is a powerful strategy because of the following reasons:

  • Accelerated time-to-market: Launch a product quickly to gain early traction
  • Idea validation: Test it with real users before investing in the full development of the product
  • Market research: Gain insights into what resonates with the target audience
  • Risk minimization: Reduces the time and resources needed for a product that might not achieve market success

Sticking to the V in MVP is essential, meaning the product must be viable. The product must provide an end-to-end user journey without half-implemented features, even if the product is minimal. It must be a working product with a good user experience that people will love and want to keep using to see how it evolves to its full potential.

Defining the LLM Twin MVP

As a thought experiment, let’s assume that instead of building this project for this book, we want to make a real product. In that case, what are our resources? Well, unfortunately, not many:

  • We are a team of three people with two ML engineers and one ML researcher
  • Our laptops
  • Personal funding for computing, such as training LLMs
  • Our enthusiasm

As you can see, we don’t have many resources. Even if this is just a thought experiment, it reflects the reality for most start-ups at the beginning of their journey. Thus, we must be very strategic in defining our LLM Twin MVP and what features we want to pick. Our goal is simple: we want to maximize the product’s value relative to the effort and resources poured into it.

To keep it simple, we will build the features that can do the following for the LLM Twin:

  • Collect data from your LinkedIn, Medium, Substack, and GitHub profiles
  • Fine-tune an open-source LLM using the collected data
  • Populate a vector database (DB) using our digital data for RAG
  • Create LinkedIn posts leveraging the following:
    • User prompts
    • RAG to reuse and reference old content
    • New posts, articles, or papers as additional knowledge to the LLM
  • Have a simple web interface to interact with the LLM Twin and be able to do the following:
    • Configure your social media links and trigger the collection step
    • Send prompts or links to external resources

That will be the LLM Twin MVP. Even if it doesn’t sound like much, remember that we must make this system cost effective, scalable, and modular.

Even if we focus only on the core features of the LLM Twin defined in this section, we will build the product with the latest LLM research and best software engineering and MLOps practices in mind. We aim to show you how to engineer a cost-effective and scalable LLM application.

Until now, we have examined the LLM Twin from the users’ and businesses’ perspectives. The last step is to examine it from an engineering perspective and define a development plan to understand how to solve it technically. From now on, the book’s focus will be on the implementation of the LLM Twin.

Building ML systems with feature/training/inference pipelines

Before diving into the specifics of the LLM Twin architecture, we must understand an ML system pattern at the core of the architecture, known as the feature/training/inference (FTI) architecture. This section will present a general overview of the FTI pipeline design and how it can structure an ML application.

Let’s see how we can apply the FTI pipelines to the LLM Twin architecture.

The problem with building ML systems

Building production-ready ML systems is much more than just training a model. From an engineering point of view, training the model is the most straightforward step in most use cases. However, training a model becomes complex when deciding on the correct architecture and hyperparameters. That’s not an engineering problem but a research problem.

At this point, we want to focus on how to design a production-ready architecture. Training a model with high accuracy is extremely valuable, but just by training it on a static dataset, you are far from deploying it robustly. We have to consider how to do the following:

  • Ingest, clean, and validate fresh data
  • Training versus inference setups
  • Compute and serve features in the right environment
  • Serve the model in a cost-effective way
  • Version, track, and share the datasets and models
  • Monitor your infrastructure and models
  • Deploy the model on a scalable infrastructure
  • Automate the deployments and training

These are the types of problems an ML or MLOps engineer must consider, while the research or data science team is often responsible for training the model.

Figure 1.1: Common elements from an ML system

The preceding figure shows all the components the Google Cloud team suggests that a mature ML and MLOps system requires. Along with the ML code, there are many moving pieces. The rest of the system comprises configuration, automation, data collection, data verification, testing and debugging, resource management, model analysis, process and metadata management, serving infrastructure, and monitoring. The point is that there are many components we must consider when productionizing an ML model.

Thus, the critical question is this: How do we connect all these components into a single homogenous system? We must create a boilerplate for clearly designing ML systems to answer that question.

Similar solutions exist for classic software. For example, if you zoom out, most software applications can be split between a DB, business logic, and UI layer. Every layer can be as complex as needed, but at a high-level overview, the architecture of standard software can be boiled down to the previous three components.

Do we have something similar for ML applications? The first step is to examine previous solutions and why they are unsuitable for building scalable ML systems.

The issue with previous solutions

In Figure 1.2, you can observe the typical architecture present in most ML applications. It is based on a monolithic batch architecture that couples the feature creation, model training, and inference into the same component. By taking this approach, you quickly solve one critical problem in the ML world: the training-serving skew. The training-serving skew happens when the features passed to the model are computed differently at training and inference time.

In this architecture, the features are created using the same code. Hence, the training-serving skew issue is solved by default. This pattern works fine when working with small data. The pipeline runs on a schedule in batch mode, and the predictions are consumed by a third-party application such as a dashboard.

Figure 1.2: Monolithic batch pipeline architecture

Unfortunately, building a monolithic batch system raises many other issues, such as the following:

  • Features are not reusable (by your system or others)
  • If the data increases, you have to refactor the whole code to support PySpark or Ray
  • It’s hard to rewrite the prediction module in a more efficient language such as C++, Java, or Rust
  • It’s hard to share the work between multiple teams between the features, training, and prediction modules
  • It’s impossible to switch to streaming technology for real-time training

In Figure 1.3, we can see a similar scenario for a real-time system. This use case introduces another issue in addition to what we listed before. To make the predictions, we have to transfer the whole state through the client request so the features can be computed and passed to the model.

Consider the scenario of computing movie recommendations for a user. Instead of simply passing the user ID, we must transmit the entire user state, including their name, age, gender, movie history, and more. This approach is fraught with potential errors, as the client must understand how to access this state, and it’s tightly coupled with the model service.

Another example would be when implementing an LLM with RAG support. The documents we add as context along the query represent our external state. If we didn’t store the records in a vector DB, we would have to pass them with the user query. To do so, the client must know how to query and retrieve the documents, which is not feasible. It is an antipattern for the client application to know how to access or compute the features. If you don’t understand how RAG works, we will explain it in detail in Chapters 8 and 9.

Figure 1.3: Stateless real-time architecture

In conclusion, our problem is accessing the features to make predictions without passing them at the client’s request. For example, based on our first user movie recommendation example, how can we predict the recommendations solely based on the user’s ID? Remember these questions, as we will answer them shortly.

Ultimately, on the other spectrum, Google Cloud provides a production-ready architecture, as shown in Figure 1.4. Unfortunately, even if it’s a feasible solution, it’s very complex and not intuitive. You will have difficulty understanding this if you are not highly experienced in deploying and keeping ML models in production. Also, it is not straightforward to understand how to start small and grow the system in time.

The following image is reproduced from work created and shared by Google and used according to terms described in the Creative Commons 4.0 Attribution License:

Figure 1.4: ML pipeline automation for CT (source: https://cloud.google.com/architecture/mlops-continuous-delivery-and-automation-pipelines-in-machine-learning)

But here is where the FTI pipeline architectures kick in. The following section will show you how to solve these fundamental issues using an intuitive ML design.

The solution – ML pipelines for ML systems

The solution is based on creating a clear and straightforward mind map that any team or person can follow to compute the features, train the model, and make predictions. Based on these three critical steps that any ML system requires, the pattern is known as the FTI pipeline. So, how does this differ from what we presented before?

The pattern suggests that any ML system can be boiled down to these three pipelines: feature, training, and inference (similar to the DB, business logic, and UI layers from classic software). This is powerful, as we can clearly define the scope and interface of each pipeline. Also, it’s easier to understand how the three components interact. Ultimately, we have just three instead of 20 moving pieces, as suggested in Figure 1.4, which is much easier to work with and define.

As shown in Figure 1.5, we have the feature, training, and inference pipelines. We will zoom in on each of them and understand their scope and interface.

Figure 1.5: FTI pipelines architecture

Before going into the details, it is essential to understand that each pipeline is a different component that can run on a different process or hardware. Thus, each pipeline can be written using a different technology, by a different team, or scaled differently. The key idea is that the design is very flexible to the needs of your team. It acts as a mind map for structuring your architecture.

The feature pipeline

The feature pipeline takes raw data as input, processes it, and outputs the features and labels required by the model for training or inference. Instead of directly passing them to the model, the features and labels are stored inside a feature store. Its responsibility is to store, version, track, and share the features. By saving the features in a feature store, we always have a state of our features. Thus, we can easily send the features to the training and inference pipelines.

As the data is versioned, we can always ensure that the training and inference time features match. Thus, we avoid the training-serving skew problem.

The training pipeline

The training pipeline takes the features and labels from the features stored as input and outputs a train model or models. The models are stored in a model registry. Its role is similar to that of feature stores, but this time, the model is the first-class citizen. Thus, the model registry will store, version, track, and share the model with the inference pipeline.

Also, most modern model registries support a metadata store that allows you to specify essential aspects of how the model was trained. The most important are the features, labels, and their version used to train the model. Thus, we will always know what data the model was trained on.

The inference pipeline

The inference pipeline takes as input the features and labels from the feature store and the trained model from the model registry. With these two, predictions can be easily made in either batch or real-time mode.

As this is a versatile pattern, it is up to you to decide what you do with your predictions. If it’s a batch system, they will probably be stored in a DB. If it’s a real-time system, the predictions will be served to the client who requested them. Additionally, the features, labels, and models are versioned. We can easily upgrade or roll back the deployment of the model. For example, we will always know that model v1 uses features F1, F2, and F3, and model v2 uses F2, F3, and F4. Thus, we can quickly change the connections between the model and features.

Benefits of the FTI architecture

To conclude, the most important thing you must remember about the FTI pipelines is their interface:

  • The feature pipeline takes in data and outputs the features and labels saved to the feature store.
  • The training pipeline queries the features store for features and labels and outputs a model to the model registry.
  • The inference pipeline uses the features from the feature store and the model from the model registry to make predictions.

It doesn’t matter how complex your ML system gets, these interfaces will remain the same.

Now that we understand better how the pattern works, we want to highlight the main benefits of using this pattern:

  • As you have just three components, it is intuitive to use and easy to understand.
  • Each component can be written into its tech stack, so we can quickly adapt them to specific needs, such as big or streaming data. Also, it allows us to pick the best tools for the job.
  • As there is a transparent interface between the three components, each one can be developed by a different team (if necessary), making the development more manageable and scalable.
  • Every component can be deployed, scaled, and monitored independently.

The final thing you must understand about the FTI pattern is that the system doesn’t have to contain only three pipelines. In most cases, it will include more. For example, the feature pipeline can be composed of a service that computes the features and one that validates the data. Also, the training pipeline can be composed of the training and evaluation components.

The FTI pipelines act as logical layers. Thus, it is perfectly fine for each to be complex and contain multiple services. However, what is essential is to stick to the same interface on how the FTI pipelines interact with each other through the feature store and model registries. By doing so, each FTI component can evolve differently, without knowing the details of each other and without breaking the system on new changes.

To learn more about the FTI pipeline pattern, consider reading From MLOps to ML Systems with Feature/Training/Inference Pipelines by Jim Dowling, CEO and co-founder of Hopsworks: https://www.hopsworks.ai/post/mlops-to-ml-systems-with-fti-pipelines. His article inspired this section.

Now that we understand the FTI pipeline architecture, the final step of this chapter is to see how it can be applied to the LLM Twin use case.

Designing the system architecture of the LLM Twin

In this section, we will list the concrete technical details of the LLM Twin application and understand how we can solve them by designing our LLM system using the FTI architecture. However, before diving into the pipelines, we want to highlight that we won’t focus on the tooling or the tech stack at this step. We only want to define a high-level architecture of the system, which is language-, framework-, platform-, and infrastructure-agnostic at this point. We will focus on each component’s scope, interface, and interconnectivity. In future chapters, we will cover the implementation details and tech stack.

Listing the technical details of the LLM Twin architecture

Until now, we defined what the LLM Twin should support from the user’s point of view. Now, let’s clarify the requirements of the ML system from a purely technical perspective:

  • On the data side, we have to do the following:
    • Collect data from LinkedIn, Medium, Substack, and GitHub completely autonomously and on a schedule
    • Standardize the crawled data and store it in a data warehouse
    • Clean the raw data
    • Create instruct datasets for fine-tuning an LLM
    • Chunk and embed the cleaned data. Store the vectorized data into a vector DB for RAG.
  • For training, we have to do the following:
    • Fine-tune LLMs of various sizes (7B, 14B, 30B, or 70B parameters)
    • Fine-tune on instruction datasets of multiple sizes
    • Switch between LLM types (for example, between Mistral, Llama, and GPT)
    • Track and compare experiments
    • Test potential production LLM candidates before deploying them
    • Automatically start the training when new instruction datasets are available.
  • The inference code will have the following properties:
    • A REST API interface for clients to interact with the LLM Twin
    • Access to the vector DB in real time for RAG
    • Inference with LLMs of various sizes
    • Autoscaling based on user requests
    • Automatically deploy the LLMs that pass the evaluation step.
  • The system will support the following LLMOps features:
    • Instruction dataset versioning, lineage, and reusability
    • Model versioning, lineage, and reusability
    • Experiment tracking
    • Continuous training, continuous integration, and continuous delivery (CT/CI/CD)
    • Prompt and system monitoring

If any technical requirement doesn’t make sense now, bear with us. To avoid repetition, we will examine the details in their specific chapter.

The preceding list is quite comprehensive. We could have detailed it even more, but at this point, we want to focus on the core functionality. When implementing each component, we will look into all the little details. But for now, the fundamental question we must ask ourselves is this: How can we apply the FTI pipeline design to implement the preceding list of requirements?

How to design the LLM Twin architecture using the FTI pipeline design

We will split the system into four core components. You will ask yourself this: “Four? Why not three, as the FTI pipeline design clearly states?” That is a great question. Fortunately, the answer is simple. We must also implement the data pipeline along the three feature/training/inference pipelines. According to best practices:

  • The data engineering team owns the data pipeline
  • The ML engineering team owns the FTI pipelines.

Given our goal of building an MVP with a small team, we must implement the entire application. This includes defining the data collection and FTI pipelines. Tackling a problem end to end is often encountered in start-ups that can’t afford dedicated teams. Thus, engineers have to wear many hats, depending on the state of the product. Nevertheless, in any scenario, knowing how an end-to-end ML system works is valuable for better understanding other people’s work.

Figure 1.6 shows the LLM system architecture. The best way to understand it is to review the four components individually and explain how they work.

Figure 1.6: LLM Twin high-level architecture

Data collection pipeline

The data collection pipeline involves crawling your personal data from Medium, Substack, LinkedIn, and GitHub. As a data pipeline, we will use the extract, load, transform (ETL) pattern to extract data from social media platforms, standardize it, and load it into a data warehouse.

It is critical to highlight that the data collection pipeline is designed to crawl data only from your social media platform. It will not have access to other people. As an example for this book, we agreed to make our collected data available for learning purposes. Otherwise, using other people’s data without their consent is not moral.

The output of this component will be a NoSQL DB, which will act as our data warehouse. As we work with text data, which is naturally unstructured, a NoSQL DB fits like a glove.

Even though a NoSQL DB, such as MongoDB, is not labeled as a data warehouse, from our point of view, it will act as one. Why? Because it stores standardized raw data gathered by various ETL pipelines that are ready to be ingested into an ML system.

The collected digital data is binned into three categories:

  • Articles (Medium, Substack)
  • Posts (LinkedIn)
  • Code (GitHub)

We want to abstract away the platform where the data was crawled. For example, when feeding an article to the LLM, knowing it came from Medium or Substack is not essential. We can keep the source URL as metadata to give references. However, from the processing, fine-tuning, and RAG points of view, it is vital to know what type of data we ingested, as each category must be processed differently. For example, the chunking strategy between a post, article, and piece of code will look different.

Also, by grouping the data by category, not the source, we can quickly plug data from other platforms, such as X into the posts or GitLab into the code collection. As a modular system, we must attach an additional ETL in the data collection pipeline, and everything else will work without further code modifications.

Feature pipeline

The feature pipeline’s role is to take raw articles, posts, and code data points from the data warehouse, process them, and load them into the feature store.

The characteristics of the FTI pattern are already present.

Here are some custom properties of the LLM Twin’s feature pipeline:

  • It processes three types of data differently: articles, posts, and code
  • It contains three main processing steps necessary for fine-tuning and RAG: cleaning, chunking, and embedding
  • It creates two snapshots of the digital data, one after cleaning (used for fine-tuning) and one after embedding (used for RAG)
  • It uses a logical feature store instead of a specialized feature store

Let’s zoom in on the logical feature store part a bit. As with any RAG-based system, one of the central pieces of the infrastructure is a vector DB. Instead of integrating another DB, more concretely, a specialized feature store, we used the vector DB, plus some additional logic to check all the properties of a feature store our system needs.

The vector DB doesn’t offer the concept of a training dataset, but it can be used as a NoSQL DB. This means we can access data points using their ID and collection name. Thus, we can easily query the vector DB for new data points without any vector search logic. Ultimately, we will wrap the retrieved data into a versioned, tracked, and shareable artifact—more on artifacts in Chapter 2. For now, you must know it is an MLOps concept used to wrap data and enrich it with the properties listed before.

How will the rest of the system access the logical feature store? The training pipeline will use the instruct datasets as artifacts, and the inference pipeline will query the vector DB for additional context using vector search techniques.

For our use case, this is more than enough because of the following reasons:

  • The artifacts work great for offline use cases such as training
  • The vector DB is built for online access, which we require for inference.

In future chapters, however, we will explain how the three data categories (articles, posts, and code) are cleaned, chunked, and embedded.

To conclude, we take in raw article, post, or code data points, process them, and store them in a feature store to make them accessible to the training and inference pipelines. Note that trimming all the complexity away and focusing only on the interface is a perfect match with the FTI pattern. Beautiful, right?

Training pipeline

The training pipeline consumes instruct datasets from the feature store, fine-tunes an LLM with it, and stores the tuned LLM weights in a model registry. More concretely, when a new instruct dataset is available in the logical feature store, we will trigger the training pipeline, consume the artifact, and fine-tune the LLM.

In the initial stages, the data science team owns this step. They run multiple experiments to find the best model and hyperparameters for the job, either through automatic hyperparameter tuning or manually. To compare and pick the best set of hyperparameters, we will use an experiment tracker to log everything of value and compare it between experiments. Ultimately, they will pick the best hyperparameters and fine-tuned LLM and propose it as the LLM production candidate. The proposed LLM is then stored in the model registry. After the experimentation phase is over, we store and reuse the best hyperparameters found to eliminate the manual restrictions of the process. Now, we can completely automate the training process, known as continuous training.

The testing pipeline is triggered for a more detailed analysis than during fine-tuning. Before pushing the new model to production, assessing it against a stricter set of tests is critical to see that the latest candidate is better than what is currently in production. If this step passes, the model is ultimately tagged as accepted and deployed to the production inference pipeline. Even in a fully automated ML system, it is recommended to have a manual step before accepting a new production model. It is like pushing the red button before a significant action with high consequences. Thus, at this stage, an expert looks at a report generated by the testing component. If everything looks good, it approves the model, and the automation can continue.

The particularities of this component will be on LLM aspects, such as the following:

  • How do you implement an LLM agnostic pipeline?
  • What fine-tuning techniques should you use?
  • How do you scale the fine-tuning algorithm on LLMs and datasets of various sizes?
  • How do you pick an LLM production candidate from multiple experiments?
  • How do you test the LLM to decide whether to push it to production or not?

By the end of this book, you will know how to answer all these questions.

One last aspect we want to clarify is CT. Our modular design allows us to quickly leverage an ML orchestrator to schedule and trigger different system parts. For example, we can schedule the data collection pipeline to crawl data every week.

Then, we can trigger the feature pipeline when new data is available in the data warehouse and the training pipeline when new instruction datasets are available.

Inference pipeline

The inference pipeline is the last piece of the puzzle. It is connected to the model registry and logical feature store. It loads a fine-tuned LLM from the model registry, and from the logical feature store, it accesses the vector DB for RAG. It takes in client requests through a REST API as queries. It uses the fine-tuned LLM and access to the vector DB to carry out RAG and answer the queries.

All the client queries, enriched prompts using RAG, and generated answers are sent to a prompt monitoring system to analyze, debug, and better understand the system. Based on specific requirements, the monitoring system can trigger alarms to take action either manually or automatically.

At the interface level, this component follows exactly the FTI architecture, but when zooming in, we can observe unique characteristics of an LLM and RAG system, such as the following:

  • A retrieval client used to do vector searches for RAG
  • Prompt templates used to map user queries and external information to LLM inputs
  • Special tools for prompt monitoring

Final thoughts on the FTI design and the LLM Twin architecture

We don’t have to be highly rigid about the FTI pattern. It is a tool used to clarify how to design ML systems. For example, instead of using a dedicated features store just because that is how it is done, in our system, it is easier and cheaper to use a logical feature store based on a vector DB and artifacts. What was important to focus on were the required properties a feature store provides, such as a versioned and reusable training dataset.

Ultimately, we will explain the computing requirements of each component briefly. The data collection and feature pipeline are mostly CPU-based and do not require powerful machines. The training pipeline requires powerful GPU-based machines that could load an LLM and fine-tune it. The inference pipeline is somewhere in the middle. It still needs a powerful machine but is less compute-intensive than the training step. However, it must be tested carefully, as the inference pipeline directly interfaces with the user. Thus, we want the latency to be within the required parameters for a good user experience. However, using the FTI design is not an issue. We can pick the proper computing requirements for each component.

Also, each pipeline will be scaled differently. The data and feature pipelines will be scaled horizontally based on the CPU and RAM load. The training pipeline will be scaled vertically by adding more GPUs. The inference pipeline will be scaled horizontally based on the number of client requests.

To conclude, the presented LLM architecture checks all the technical requirements listed at the beginning of the section. It processes the data as requested, and the training is modular and can be quickly adapted to different LLMs, datasets, or fine-tuning techniques. The inference pipeline supports RAG and is exposed as a REST API. On the LLMOps side, the system supports dataset and model versioning, lineage, and reusability. The system has a monitoring service, and the whole ML architecture is designed with CT/CI/CD in mind.

This concludes the high-level overview of the LLM Twin architecture.

Summary

This first chapter was critical to understanding the book’s goal. As a product-oriented book that will walk you through building an end-to-end ML system, it was essential to understand the concept of an LLM Twin initially. Afterward, we walked you through what an MVP is and how to plan our LLM Twin MVP based on our available resources. Following this, we translated our concept into a practical technical solution with specific requirements. In this context, we introduced the FTI design pattern and showcased its real-world application in designing systems that are both modular and scalable. Ultimately, we successfully applied the FTI pattern to design the architecture of the LLM Twin to fit all our technical requirements.

Having a clear vision of the big picture is essential when building systems. Understanding how a single component will be integrated into the rest of the application can be very valuable when working on it. We started with a more abstract presentation of the LLM Twin architecture, focusing on each component’s scope, interface, and interconnectivity.

The following chapters will explore how to implement and deploy each component. On the MLOps side, we will walk you through using a computing platform, orchestrator, model registry, artifacts, and other tools and concepts to support all MLOps best practices.

References

Join our book’s Discord space

Join our community’s Discord space for discussions with the authors and other readers:

https://packt.link/llmeng

Left arrow icon Right arrow icon
Download code icon Download Code

Key benefits

  • Build and refine LLMs step by step, covering data preparation, RAG, and fine-tuning
  • Learn essential skills for deploying and monitoring LLMs, ensuring optimal performance in production
  • Utilize preference alignment, evaluation, and inference optimization to enhance performance and adaptability of your LLM applications

Description

Artificial intelligence has undergone rapid advancements, and Large Language Models (LLMs) are at the forefront of this revolution. This LLM book offers insights into designing, training, and deploying LLMs in real-world scenarios by leveraging MLOps best practices. The guide walks you through building an LLM-powered twin that’s cost-effective, scalable, and modular. It moves beyond isolated Jupyter notebooks, focusing on how to build production-grade end-to-end LLM systems. Throughout this book, you will learn data engineering, supervised fine-tuning, and deployment. The hands-on approach to building the LLM Twin use case will help you implement MLOps components in your own projects. You will also explore cutting-edge advancements in the field, including inference optimization, preference alignment, and real-time data processing, making this a vital resource for those looking to apply LLMs in their projects. By the end of this book, you will be proficient in deploying LLMs that solve practical problems while maintaining low-latency and high-availability inference capabilities. Whether you are new to artificial intelligence or an experienced practitioner, this book delivers guidance and practical techniques that will deepen your understanding of LLMs and sharpen your ability to implement them effectively.

Who is this book for?

This book is for AI engineers, NLP professionals, and LLM engineers looking to deepen their understanding of LLMs. Basic knowledge of LLMs and the Gen AI landscape, Python and AWS is recommended. Whether you are new to AI or looking to enhance your skills, this book provides comprehensive guidance on implementing LLMs in real-world scenarios

What you will learn

  • Implement robust data pipelines and manage LLM training cycles
  • Create your own LLM and refine it with the help of hands-on examples
  • Get started with LLMOps by diving into core MLOps principles such as orchestrators and prompt monitoring
  • Perform supervised fine-tuning and LLM evaluation
  • Deploy end-to-end LLM solutions using AWS and other tools
  • Design scalable and modularLLM systems
  • Learn about RAG applications by building a feature and inference pipeline
Estimated delivery fee Deliver to Taiwan

Standard delivery 10 - 13 business days

$12.95

Premium delivery 5 - 8 business days

$45.95
(Includes tracking information)

Product Details

Country selected
Publication date, Length, Edition, Language, ISBN-13
Publication date : Oct 22, 2024
Length: 522 pages
Edition : 1st
Language : English
ISBN-13 : 9781836200079
Vendor :
Amazon
Category :
Languages :
Tools :

What do you get with Print?

Product feature icon Instant access to your digital eBook copy whilst your Print order is Shipped
Product feature icon Colour book shipped to your preferred address
Product feature icon Download this book in EPUB and PDF formats
Product feature icon Access this title in our online reader with advanced features
Product feature icon DRM FREE - Read whenever, wherever and however you want
Product feature icon AI Assistant (beta) to help accelerate your learning
OR
Modal Close icon
Payment Processing...
tick Completed

Shipping Address

Billing Address

Shipping Methods
Estimated delivery fee Deliver to Taiwan

Standard delivery 10 - 13 business days

$12.95

Premium delivery 5 - 8 business days

$45.95
(Includes tracking information)

Product Details

Publication date : Oct 22, 2024
Length: 522 pages
Edition : 1st
Language : English
ISBN-13 : 9781836200079
Vendor :
Amazon
Category :
Languages :
Tools :

Packt Subscriptions

See our plans and pricing
Modal Close icon
$19.99 billed monthly
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Simple pricing, no contract
$199.99 billed annually
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts
$279.99 billed in 18 months
Feature tick icon Unlimited access to Packt's library of 7,000+ practical books and videos
Feature tick icon Constantly refreshed with 50+ new titles a month
Feature tick icon Exclusive Early access to books as they're written
Feature tick icon Solve problems while you work with advanced search and reference features
Feature tick icon Offline reading on the mobile app
Feature tick icon Choose a DRM-free eBook or Video every month to keep
Feature tick icon PLUS own as many other DRM-free eBooks or Videos as you like for just $5 each
Feature tick icon Exclusive print discounts
Banner background image

Table of Contents

13 Chapters
Understanding the LLM Twin Concept and Architecture Chevron down icon Chevron up icon
Tooling and Installation Chevron down icon Chevron up icon
Data Engineering Chevron down icon Chevron up icon
RAG Feature Pipeline Chevron down icon Chevron up icon
Supervised Fine-Tuning Chevron down icon Chevron up icon
Fine-Tuning with Preference Alignment Chevron down icon Chevron up icon
Evaluating LLMs Chevron down icon Chevron up icon
Inference Optimization Chevron down icon Chevron up icon
RAG Inference Pipeline Chevron down icon Chevron up icon
Inference Pipeline Deployment Chevron down icon Chevron up icon
MLOps and LLMOps Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon
Index Chevron down icon Chevron up icon

Customer reviews

Top Reviews
Rating distribution
Full star icon Full star icon Full star icon Full star icon Half star icon 4.8
(13 Ratings)
5 star 84.6%
4 star 15.4%
3 star 0%
2 star 0%
1 star 0%
Filter icon Filter
Top Reviews

Filter reviews by




Amirhossein Oct 30, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
This book is an exceptional resource for anyone diving into the world of LLMs. I came in with a solid foundation in LLMs and the underlying transformer-based architecture, but I was eager to learn how to deploy my models effectively. This book deepens your understanding of LLMs and covers essential MLOps and LLMops practices, making it invaluable for engineers looking to bridge theory and practical deployment. Highly recommended for those wanting to take their LLM knowledge to the next level.
Subscriber review Packt
Rajesh K. Oct 22, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I have been reading books from a long time and have had a special interest for AI what helps me understand LLMs more than anything has been books around it, I have almost read every article out there and even every published paper, what makes this book unique is the blend of experience and touch of professional handson experience, what interested me the most is the sections around Aws which I have been really intrigued about and I believe this is something everyone around AWS needs to work around and I as an avid reader would suggest this is probably the best resource out there.5/5 for how well this book reads
Amazon Verified review Amazon
Robert Oct 27, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Before I read this book, I knew little about LLMs other than what the letters stood for. This book taught me a lot, and I know enough to start creating my own. The chapters are laid out well, and each chapter builds upon another. I can't recommend this book enough!
Amazon Verified review Amazon
Pauline Nov 03, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Great resource for those starting with large language models. It offers clear explanations of complex concepts, practical examples, and a wide range of topics, from data preparation to model deployment. Whether you're a technical expert or a curious learner, this book provides a solid foundation for understanding and working with LLMs.
Amazon Verified review Amazon
Allen Wyma Oct 23, 2024
Full star icon Full star icon Full star icon Full star icon Full star icon 5
I've been working in software engineering for over 10 years and would like to know more about LLMs. This was a great resource to help me understanding LLMs from the ground up. I highly recommend this book to those who are in the same boat as me.
Amazon Verified review Amazon
Get free access to Packt library with over 7500+ books and video courses for 7 days!
Start Free Trial

FAQs

What is the delivery time and cost of print book? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela
What is custom duty/charge? Chevron down icon Chevron up icon

Customs duty are charges levied on goods when they cross international borders. It is a tax that is imposed on imported goods. These duties are charged by special authorities and bodies created by local governments and are meant to protect local industries, economies, and businesses.

Do I have to pay customs charges for the print book order? Chevron down icon Chevron up icon

The orders shipped to the countries that are listed under EU27 will not bear custom charges. They are paid by Packt as part of the order.

List of EU27 countries: www.gov.uk/eu-eea:

A custom duty or localized taxes may be applicable on the shipment and would be charged by the recipient country outside of the EU27 which should be paid by the customer and these duties are not included in the shipping charges been charged on the order.

How do I know my custom duty charges? Chevron down icon Chevron up icon

The amount of duty payable varies greatly depending on the imported goods, the country of origin and several other factors like the total invoice amount or dimensions like weight, and other such criteria applicable in your country.

For example:

  • If you live in Mexico, and the declared value of your ordered items is over $ 50, for you to receive a package, you will have to pay additional import tax of 19% which will be $ 9.50 to the courier service.
  • Whereas if you live in Turkey, and the declared value of your ordered items is over € 22, for you to receive a package, you will have to pay additional import tax of 18% which will be € 3.96 to the courier service.
How can I cancel my order? Chevron down icon Chevron up icon

Cancellation Policy for Published Printed Books:

You can cancel any order within 1 hour of placing the order. Simply contact [email protected] with your order details or payment transaction id. If your order has already started the shipment process, we will do our best to stop it. However, if it is already on the way to you then when you receive it, you can contact us at [email protected] using the returns and refund process.

Please understand that Packt Publishing cannot provide refunds or cancel any order except for the cases described in our Return Policy (i.e. Packt Publishing agrees to replace your printed book because it arrives damaged or material defect in book), Packt Publishing will not accept returns.

What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on [email protected] with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on [email protected] within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on [email protected] who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on [email protected] within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela