The sales process

If you've shopped online before, you no doubt have some understanding of the usual online sales process:

1. You browse and find a product you want to purchase.
2. You "add" the product to your virtual shopping cart.
3. When you're finished shopping, you go to a checkout page.
4. In most online stores, you will first enter your billing and shipping addresses.
5. From this information, various shipping alternatives are presented, from which you choose the most appropriate for your needs and budget.
6. Next, you choose a payment method – usually a credit card – and enter your payment information.
7. After reviewing your order details, you commit to the purchase and moments later, you receive confirmation that your order has been processed. You usually receive an e-mail receipt of your purchase.
8. After a day or so, you receive another e-mail announcing that your order has been shipped. This e-mail may also include package tracking numbers so you can follow the progress...