Delivering Trusted Results with Outcomes That Matter

As the implementation of data governance occurs, the chief data and analytics officer and their leadership team must keep all messaging on delivering trusted results that are framed in business outcomes. This mindset requires CDAOs and their teams to think beyond “data metrics” into outcomes that matter to the business. In this chapter, you will learn how to ensure consistency in what was promised to stakeholders versus what was actually delivered, how to explain variances in expected delivery versus real results, and why that is trust building. Last, you will learn how to message back to stakeholders powerfully during delivery for impact.

As we dig in, I want to reframe much of what we have covered in this book to bring us to a final view, and that is to pull together a standard end-to-end data governance approach. As we have covered over the last 15 chapters, you will have to customize this model to meet your individual...