Chapter 9: Supporting Key Business Scenarios
By this point, you should be comfortable recognizing and describing the capabilities of the various Salesforce products that make up a typical B2C solution architecture, especially the core B2C Commerce, Service Cloud, and Marketing Cloud components. Building on that baseline product knowledge, you've created a team that can support you by providing in-depth product knowledge and an understanding of the larger enterprise architecture context.
Finally, you know the most common options used in a Salesforce B2C solution architecture to integrate the component products and create a complete picture of customer data.
In this chapter, we'll move on to example business scenarios that span multiple products. We'll start by reviewing some of the resources from Salesforce that can streamline multi-cloud integration efforts aimed at specific business cases. Then, we'll use a couple of example scenarios to practice recognizing...
