You're reading from Microsoft System Center 2016 Service Manager Cookbook Discover over 100 practical recipes to help you master the art of IT service management for your organization

Product type Paperback

Published in Feb 2017

Publisher Packt

ISBN-13 9781786464897

Length 638 pages

Edition 2nd Edition

Tools

Microsoft System Center Configuration Manager

Concepts

IT Service Management

Authors (5):

Steve Buchanan

Anders Asp

Steve Beaumont

Dieter Gasser

Andreas Baumgarten

+1 more

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Table of Contents (16) Chapters

Preface

1. ITSM and ITIL Frameworks and Processes

2. Personalizing SCSM 2016 Administration FREE CHAPTER

3. Configuring Service Level Agreements (SLAs)

4. Building the Configuration Management Database (CMDB)

5. Deploying Service Request Fulfilment

6. Deploying and Configuring the HTML5 Self-Service Portal

7. Working with Incident and Problem Management

8. Designing and Configuring Change Management and Release Management

9. Implementing Security Roles

10. Working with the Data Warehouse and Reporting

11. Extending SCSM with Advanced Personalization

12. Automating Service Manager 2016

13. Whats New in SCSM 2016 and Upgrading from SCSM 2012 R2

A. Community Extensions and Third-Party Commercial SCSM Solutions

B. Useful Websites and Community Resources

Understanding the Service Manager Data Warehouse data mart

The purpose of this recipe is to describe the database schema of the Service Manager Data Warehouse data mart. Knowing the anatomy and the design of the data mart is key to successfully creating custom reports for System Center Service Manager.

Getting ready

The central repository that stores all data available for Service Manager reporting is the DWDataMart database. This database is located on the SQL Server, hosting the Service Manager Data Warehouse databases, and is also referred to as the Service Manager data mart.

Although SQL Server Report Builder and other tools used for authoring reports offer visual wizards for creating the queries that will be used for retrieving data from the Service Manager Data Warehouse data mart, it is hardly possible to work with reporting effectively without at least knowing the basics of the SQL used for querying relational databases.

The Service Manager Data Warehouse data mart is documented and...