Creating knowledge base articles
As your team works diligently to solve problems for your customers, nuggets of knowledge will start to accumulate over time. These include things such as common questions customers face, and the steps taken to troubleshoot them. Jira Service Management allows you to extract this information and create a knowledge base, which helps customers find solutions themselves. Out of the box, Jira Service Management only supports Atlassian Confluence for knowledge base creation, but it is possible to use other tools via third-party add-ons.
To integrate Jira Service Management with Confluence, you will have to create an application link between Jira and Confluence. If you have already done this, feel free to skip to the next section. To create an application link for Confluence, perform the following steps:
- Browse to the Jira administration console.
- Select the Applications tab and the Application links option from the left-hand panel.
- Click...
