The way forward

The outcome of the AGM and board meeting set in motion the future strategy for Spark4Life Ltd. But what of its current state of health? We saw a glimpse of what the challenges were but, in this section, we will delve deeper with a view to mapping a course on how to begin the transformation journey. By setting the context, we hope to gain a better understanding and realization of the decisions.

Uncertainty

There is concern about the decline in revenue, market share, and rising cost, coupled with a turbulent market, high attrition of its people, and the changes in regulations as it looks to open new markets.

Spark4Life Ltd, therefore, needs to create a differentiating business model that would allow rapid innovation and time to market. There is already a commitment to focus on industry-specific standardized processes and best practices to help increase margins and lower costs.

In 2019, the first act by the incoming CIO, Patricia Askey, was to start a companywide...