Talking to Your Chatbot through a Call Center Using Amazon Connect

Using Amazon Connect, we can create a call center application that will allow us to connect to the chatbot that we built in the preceding Chapter 4, Conversational Artificial Intelligence (MarketNanny), using voice commands rather than a textbox.

To create an Amazon Connect call center, you need to make an Amazon Connect instance. Each example contains the majority of the assets and settings identified with your call center instance. You can oversee the settings for your scenario from the Amazon Connect support page.

You can make various instances; however, each example is limited to solely inside the AWS area in which it has been created. The settings, clients, measurements, and details are not shared across Amazon Connect instances.

Note

It is mandatory to have an AWS account. Amazon Lex services can be accessed through the Console page.

Exercise 5.01: Creating a Personal Call Center

In this...