The convergence of strategies (e.g., business, IT, service management, and services)

All organizations, no matter the type, understand their specific market. That is, they understand who their consumers are (and what they value), as well as the legal and regulatory aspects applicable to that market. For instance, a pharmaceutical company strives to not only know who the consumers are of its products and services (e.g., doctors, pharmacies, hospitals, patients, etc.) but also what the legal and regulatory requirements are (e.g., Food & Drug Administration, 211 CFR Part xxx, etc.) to operate in that market. These two factors are likely the most critical in establishing a strategy for the organization. Within the overall organization, there is at least one IT service provider, either internal or external. The following diagram was referenced in an earlier chapter and shows multiple strategies. In this instance, taking a closer look at these strategies (plans) will lend itself to systems...