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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Creating your first bot

To begin creating our bot, we need to access Lex via the AWS console. In Chapter 5, Base Connect Implementation, we covered that you would need a role with rights to access Lex. You should be using that role at this time. The following steps will walk you through creating the bot:

  1. You can access Lex via the AWS console under the Machine Learning heading, as illustrated in the following screenshot:

    Figure 7.1 – AWS console

  2. Once you click on Amazon Lex, the next screen you will be presented with will be the get started screen shown in Figure 7.2. If you don't see this screen, don't worry. The change in the screen just means that someone has already set up a Lex bot previously. In this case, you will only be presented with a list of bots. To get started, click the Get Started button, as illustrated here:

    Figure 7.2 – Getting Started

  3. The next screen you will be presented with will be a wizard for creating bots that look like...
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