Overarching considerations

Some topics apply more universally, regardless of the type of experience. Accessibility, internationalization, and security are three essential items worth discussing.

Accessibility

It should not be surprising that I call out accessibility, also called A11y (because who wants to type all those letters). Large multinationals tend to have contracts with government entities in the enterprise space, and they require A11y. Each country or region can have its own rules; sometimes, those roles can be broken if well documented, but our goal should be to make an accessible experience. Some forms of accessibility are more challenging than others. All customers can benefit from design thinking applied to A11y. For example, keyboard shortcuts and navigation are required for those with visual impairments, but many computer experts use them extensively. Closed captioning was introduced in 1979 for people who are hard of hearing. Still, bars have them on, and others...