Key process indicators
The service asset management process has several key process indicators. These key process indicators should cover the progress of implementing the process across the service provider’s organization, compliance with the process policies, the effectiveness of producing the process deliverables, and the efficiency of the execution. A balanced set of metrics will ensure that the process is being measured appropriately and the key areas are covered. Some examples of key process indicators are as follows:
- IT asset budgets are 90% accurate
- Asset utilization is maintained at or above 50%
- Paid software licenses are 90% utilized
- Asset information is 97% accurate
- Asset audits are at least 95% accurate
It will be important for the organization to focus on a few key metrics based on where you are in the maturity of your process. It is recommended that one or two metrics per focus area is sufficient to provide guidance on performance...
