Who this book is for
Understanding how and why to extend Dynamics 365 Customer Engagement applications with a no-code/low-code approach is critical for solution architects responsible for implementation. However, this is something every consultant and developer should learn.
There are two main enterprise areas for which this topic is relevant:
- Presales: Both presales architects and presales consultants are the first technical people a customer will talk to and discuss the solution with. Understanding what is possible with no-code/low-code when extending Dynamics 365 Customer Engagement, along with the limitations, is very important to set expectations and create the right solution from the beginning of an engagement.
- Delivery: Architects and consultants involved in the delivery of a project are responsible for the design and technical decisions for the solution. Understanding how and why to extend Dynamics 365 Customer Engagement applications with Power Platform is a key responsibility to ensure the success and scalability of an implementation.
