Dynamics CRM for Outlook
Microsoft Dynamics CRM has been available to be used through the familiar Outlook interface for several versions now. This provides users the ability to work from a familiar application, and have direct access to the platform while taking advantage of functionality such as direct tracking of e-mails, synchronization of tasks and events, and so on.
This functionality is made available across all recent versions. Various clients are provided with each release, containing various enhancements and performance optimization.
When upgrading the Organization to a new version, make sure you plan to upgrade Dynamics CRM for Outlook clients. You will thus take advantage of all enhancements brought forward by the new versions.
In order to connect Outlook to Microsoft Dynamics CRM, you must install an add-on for Outlook. This installer is available for download from the Microsoft's site:
https://www.microsoft.com/en-US/download/details.aspx?id=50370
Select the appropriate client...