Importing voicemail contact flows
In the previous section, we used the voicemail solution to create the instance's necessary contact flows. This process is beneficial as it saves you the time of having to create them by hand. Creating them by hand might be error-prone and require additional testing and diagnosis if you had to complete it all yourself. Now we need to import those flows so that we can complete the installation. We will follow the same process that we did in Chapter 6, Contact Flow Creation, to import the flows.
Since we have already covered this process in depth, we won't go through all of the steps here. We will instead just do a quick highlight recap:
- The first flow that we want to import is the agent flow. This flow is a customer queue flow. Since this type of flow is not the default, we will need to select it from the drop-down arrow instead of clicking the Create flow button. Use Figure 10.25 for a quick reference:
Figure 10.25 – Customer...
