Working with Change Requests and Release Records
After setting up the Change and Release Management in SCSM 2016 this recipe will show you how to create a new Change Request and Release Record. Also, it will show you how to add links between these two management processes.
Getting ready
To create a new Change Request in SCSM 2016 open the console and navigate to Work Items | Change Management.
To create a new Release Record in SCSM 2016 open the console and navigate to Work Items | Release Management.
How to do it...
Follow these steps to create a new Change Request:
Click on New Change Request in the Tasks pane.
Choose Change Request Service Pack Installation Template, which we created in an earlier recipe in this chapter.
Click on OK.
As we provided a lot of the information already in the Change Request Template only a few things need to be added:
Add the related computers to Config Items To Change. For instance, we will add Client1, Client2, Server1, Server2, and Server3 in this recipe. Click...
