Quality, just like any other measure, requires a frame of reference or standards for us to compare against customer needs. These standards can help us to maintain and promote the consistency of the products developed, minimize the amount of rework required, and produce a customer-oriented product.
Quality can be defined in different ways. According to the International Organization for Standardization (ISO) 13628-2:2006, quality can be defined as conformance to specified requirements.
There are seven main ISO principles (by ISO 9000) that revolve around making a good quality product:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision-making
- Relationship management
The quality model presented by ISO (ISO/IEC 25010:2011) is useful to assess the quality of products. Adoption of this model ...
