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Microsoft Dynamics CRM 2016 Customization

You're reading from   Microsoft Dynamics CRM 2016 Customization Use a no-code approach to create powerful business solutions using Dynamics CRM 2016

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Product type Paperback
Published in May 2016
Publisher Packt
ISBN-13 9781785881510
Length 374 pages
Edition 2nd Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (8) Chapters Close

Preface 1. Getting Started 2. The Dynamics CRM Application Structure FREE CHAPTER 3. Dynamics CRM Customization 4. Building Better Business Functionality 5. Dynamics CRM – Additional Features 6. Dynamics CRM Administration Index

CRM App for Outlook


Newly added with Dynamics CRM 2016 Online, the CRM App for Outlook allows us to surface Dynamics CRM details directly into Outlook Web Access (OWA). When accessing Outlook directly from the browser, we are now presented with a view into Dynamics CRM if configured as such, and we have the ability to track information and interact with the CRM functionality without the need for the Outlook client and the CRM for Outlook plugin.

This functionality is not meant to completely replace the CRM for Outlook functionality, but provides features that allow online clients to work with Dynamics CRM records and data using a light client.

Details of this functionality have been covered in Chapter 4, Building Better Business Functionality.

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