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Key benefits

Latest guide on customizing your system using various features in Dynamics CRM 2016;

Highly practical, example-rich guide that gives you power to bend Dynamics CRM to maximize profits in your organization;

A no-code guide that is easy to follow for even non-programmers

Description

Microsoft Dynamics CRM is a Microsoft solution to satisfy the various needs of customer relationship management and is already equipped to be flexible to meet the needs of businesses. With Microsoft Dynamics CRM 2016, many new features were added for social, marketing, sales, and integration with other tools. These features add many dimensions to customization. This book will not only showcase how CRM can be customized, but will also be your guide on how the latest advancements in Dynamics CRM 2016 can be used to benefit your business. You will learn how to enhance the functionality of Microsoft Dynamics CRM 2016 and use it to serve different businesses of various scales. You will see how to get ready to customize CRM and then quickly move on to grasp the CRM app structure, which will help you customize Dynamics CRM better. You will find out how to customize CRM for sales, service, marketing, and social. We’ll also show you how CRM 2016 can be seamlessly embedded into various productivity tools, and how to customize CRM for machine learning and contextual guidance. Finally, we’ll also cover the latest advancements in CRM’s mobile capabilities and its complete offline support so you can better customize it.

What you will learn

Configure Outlook to integrate with your Dynamics CRM online instance

Manage the existing application structure by understanding how to extend and/or modify the modules and update the navigation

Find out how to use different entity views in order to get a 360-degree view of customer data

Map modern business processes to the platform to enhance the user experience

Use different Dynamics CRM processes such as dialogs, workflows, actions, and business process workflows

Use internal and external social data to enhance the user s ability to make the right decisions

Dive into generic administration options such as managing configuration and customization to become a power user

What do you get with Print?

Instant access to your digital eBook copy whilst your Print order is Shipped

Paperback book shipped to your preferred address

Download this book in EPUB and PDF formats

Access this title in our online reader with advanced features

DRM FREE - Read whenever, wherever and however you want

Frequently bought together

Microsoft Dynamics 365 Extensions Cookbook

€45.99

Microsoft Dynamics CRM 2016 Customization

€36.99

€41.99

Total € 124.97

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Amazon verified reviews

Andres Williams Herrera Dec 23, 2018

Libro muy didáctico, un excelente manual para adentrase en CRM

Amazon Verified review

Amazon Customer Oct 10, 2016

Easy to follow. Helped us uncover some of the great new features of 2016. Overall, two thumbs up. It was a great purchase for an intermediate user, like myself.

Amazon Customer Aug 15, 2016

Good book with plenty of examples

aleafonso Dec 04, 2016

The content is way to superficial. It barely scratches Dynamics CRM capabilities. The link to create an environment and being able to follow the document by practicing does not work ([...]). The link is provided in section "Steps to Setting up an Environment". It's full of typos especially in Chapter 6: "Administration oncepts" (instead of Concepts), "The ettings rea" (instead of settings area), and so on!

Rkdmorris Aug 29, 2016

The book is way too basic even for a novice like me. It does not provide much if any information on customizing other than what you can find on the microsoft pages.

Microsoft Dynamics CRM 2016 Customization: Use a no-code approach to create powerful business solutions using Dynamics CRM 2016 , Second Edition

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