Monitoring and reporting on voice and meeting quality

To monitor, report on, and manage call quality in Microsoft Teams, you can use the following key tools:

• Call Quality Dashboard (CQD): Analyzes org-wide trends or problems and drives improvements to performance
• Call analytics: Analyzes call and meeting quality for individual users
• Quality of Service (QoS): Prioritizes important network traffic

Let's look at each of these technologies one by one. First we will look at Call analytics.

Call analytics

Call analytics allows you to view information about calls and meetings for individual users in your Microsoft 365 environment. You can view information relating to devices, network connectivity, and call quality.

With call analytics, you may view each step of a call or a meeting and use this information to troubleshoot poor quality issues.

To use per-user call analytics, we need to complete the following steps:

1. Open the Teams admin center...