You're reading from Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

Product type Paperback

Published in Nov 2021

Publisher Packt

ISBN-13 9781801817035

Length 458 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Author (1):

Mike King

Preface

1. Section 1 Customer 360 Component Products

2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER

3. Chapter2: Supporting Your Customers with Service Cloud

4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C

5. Chapter 4: Engaging Customers with Marketing Cloud

6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution

7. Section 2 Architecture of Customer 360 Solutions

8. Chapter 6: Role of a Solution Architect

9. Chapter 7: Integration Architecture Options

10. Chapter 8: Creating a 360° View of the Customer

11. Chapter 9: Supporting Key Business Scenarios

12. Chapter 10: Enterprise Integration Strategies

13. Section 3 Salesforce-Certified B2C Solution Architect

14. Chapter 11: Exam Preparation Tools and Techniques

15. Chapter 12: Prerequisite Certifications

16. Chapter 13: Commerce and Integration

17. Chapter 14: Certification Scenarios

18. Assessments

19. Other Books You May Enjoy

Chapter 9

False. The solution kits are provided as a reference solution by Salesforce, but they are not maintained with the product documentation and are not guaranteed to be up to date.
The solution architecture, with the workflow diagrams walking through step-by-step user interactions with the system.
Solution kits are high level and cover only the most common use cases. Adding your organization's needs and developing the solution kits to the level of detail required for your implementation is a necessary next step.
Packt Gear is using Salesforce Order Management, which is part of the Salesforce Platform, so that orders can be queried and modified directly from the Service Cloud.
Catalog and product data is sent from B2C Commerce Staging because it's mastered there. Order information is sent from B2C Commerce Production because that's the only place real customer information exists.
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