Summary

And with that, you have learned about the structure of Service Cloud, why Salesforce released such a product, and its functionalities that can help in customer service. I am sure that for many help desks, Service Cloud has changed customer service by 180 degrees. Thanks to its functionalities and simplifications, agents can breathe easier and solve cases much more comfortably. Management can finally extract relevant data from the system and improve the quality of service given to their customers. But wait, if we already have a help desk, it is good if that help desk has someone to serve and to have customers, we need to sell or offer something. And here comes the very popular Sales Cloud, which will be discussed in the next chapter. See you in a bit!