Summary

In this chapter, you were exposed to the key elements of the change management process, including its purpose and objectives, policies, process terms and definitions, inputs and outputs, activities, roles and responsibilities, key process indicators, process integrations, and technology requirements. You were provided with significant details about the process, which should enable you to get started with implementing the process or making improvements to your existing process.

In the next chapter, you will continue to learn about operational processes with release and deployment management. Release and deployment management entails the processes that focus on managing the life cycle of releases to the production environment, enabling an organization to implement one or more approved changes successfully as a release. Release and deployment management adds an additional layer of control to change management, ensuring more effective implementation of significant and major...