Mapping the developer’s journey
The path a customer takes while discovering, evaluating, and ultimately using your product is known as the “user journey.” A user journey map depicts the user journey in a visual format alongside the user’s activities, goals, touch points, and responses.
User journey maps are very useful in understanding how your customers connect with your brand, product, or service. User journey maps vary from company to company and might vary from industry to industry. However, they always show a timeline of the user’s trip that summarizes the most crucial steps.
As you apply the user journey mapping methodology for API products, you will notice that “user” and “developer” are often used interchangeably. In the following diagram, you will see how to map the user journey across discovery, evaluation, integration, testing, deployment, and observability mapped to the various questions customers have...
