Identifying KPIs
As discussed in earlier sections of this chapter, to build a service view, we have logs, metrics, traces, service maps, and, lastly, a CMDB that holds all these components and relationships between them. Let’s start measuring the performance of each component. In generic terms, we can call them Key Performance Indicators (KPIs).
A KPI defines the measures or factors that need to be monitored to track the health of a system or a performance indicator that the organization strives to achieve or meet. Once a service has been defined and the dependencies have been identified and mapped, KPIs are used to keep track of the performance of these individual components and dependencies, which reflects the overall success of the service.
KPIs are quantifiable measurements used for the following:
- Providing a quick high-level view of the service health
- Defining key indicators that can affect the service health
- Quickly identifying areas that need attention...
