Understanding the quality control process at Ocean Smart
The frozen lobster tail market for Ocean Smart is a critical product from a revenue and profit standpoint, and that largely relates to how intricate they are with product inspections. Ensuring that products are inspected properly could mean the difference between a profitable week, month, or quarter, depending on the magnitude of the quality issue and volume of sales. For that reason, there are several areas of the product that are inspected visually and a sample is taken for more close inspection. The quality control team will take a sample of fluid from the product to check for any internal issues with the sample and will then capture and catalog details of the sample. The following is an expectation when an employee is handling the product:
- It is the role of the employee who is first handling the product to quickly inspect for obvious defects, such as large cracks or obvious blemishes or disease.
- Throughout the...
