Managing scope creep during CRPs

Planning and conducting many CRPs has its own pros and cons:

• The pros are that we keep everyone informed and on the same page. By collaborating as a group during the CRP session, participants get an opportunity to progressively see the product (functionality) develop. This helps with having open and honest conversations and helps the team steer in the right direction.
• The cons are that there is a lot of room for scope creep. Business stakeholders may realize they failed to identify or inform other business needs. This is a good thing as far as the scope of the CRM phase is concerned, as the main goal here is to identify gaps and improvements.

Let us see the impacts of these pros and cons during each stage of CRPs and how we can manage them to our advantage.

During the scope CRP phase, we certainly should expect many requests, and the majority of them are usually valid. What is in scope and what is not in scope needs to be carefully...