General (IT) universal service management capabilities

There are many different management systems out there for service management but they all have many capabilities that are common between them. These common capabilities can be separated into three specific areas: strategic, tactical, and operational. Within each of these areas, we will find common elements that tend to be consistent across all of the methodologies, frameworks, and standards.

Earlier, you were introduced to ITIL, FitSM, VeriSM, COBIT19, IT4IT, and others. Each of these systems has varying nuances but are similar in many aspects. For instance, all of these will have elements of business focus, including business strategies, plans, goals, and objectives. They will recognize that demand comes from the business and customers and that businesses focus on value capture as the key outcome all customers want to achieve. There is evidence in each of these frameworks and standards that suggest demand can take many forms...