Summary

In this chapter, you have dived into the details of the Salesforce communication domain. You learned what a CTA is expected to cover and the level of detail. You went through some practical examples of ways to present a particular solution and understood the importance of standard diagrams and the common types of diagrams you are likely to encounter.

Then you tackled a mini hypothetical scenario and had a hypothetical Q&A stage to practice handling objections. You also learned about some pitfalls to avoid and how to make the right professional impression during the CTA review board and in real life.

After that, you explored multiple potential ways to handle a particular requirement. You learned how one path can lead you to a completely different set of potential challenges and how to prepare for them. You also learned how to avoid difficult situations by merely striving for a simple solution where fewer things can go wrong.

This concludes the seven knowledge domains...