Negative aspects of advocacy

Mark Heckler: I think you hit the big one with burnout. That's not necessarily burnout in terms of just having to get away because you can't take this anymore: it could also be in terms of the pace.

There are 27 things you could be doing at any one point in time. It could be seen as both a positive and a negative that there are 27 things you need to be doing. I always tell people in our field that the good news is you'll never be bored. The bad news is you'll never catch up. I think if you let that loom over you, then it can really bother you.

Plenty of folks love the "Inbox Zero" idea. I'm not a huge devotee because I feel that then you're just obsessed with a number that may or may not be good or bad, depending on the context. Right now, the inbox that I have open is at 2,943 unread emails. Frankly, some of those emails are ones that have rolled in when I've been traveling. I probably...