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Microsoft Dynamics CRM 2016 Customization

You're reading from   Microsoft Dynamics CRM 2016 Customization Use a no-code approach to create powerful business solutions using Dynamics CRM 2016

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Product type Paperback
Published in May 2016
Publisher Packt
ISBN-13 9781785881510
Length 374 pages
Edition 2nd Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (8) Chapters Close

Preface 1. Getting Started 2. The Dynamics CRM Application Structure FREE CHAPTER 3. Dynamics CRM Customization 4. Building Better Business Functionality 5. Dynamics CRM – Additional Features 6. Dynamics CRM Administration Index

Office 365 Features and Integration

With the growing popularity of cloud services and Dynamics CRM Online, Office 365 has become a component that is necessary for a lot of functionality. Starting with the enhanced analytics functionality provided through Power BI, along with the real-time, anywhere collaboration features available with Office Online, the teams using the Dynamics CRM platform become more effective and efficient every day.

The familiarity of the Office suite of tools is what drives this adoption. A large majority of enterprise customers are already familiar with these tools, which makes for an easier adoption of the platform. Access to the sales, service, and marketing tools is now available through these products, anywhere, from a large variety of devices.

Some of these service integrations have been covered in previous chapters. In Chapter 3, Dynamics CRM Customization we have looked at the section Working with documents. This section covered the integration with SharePoint...

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