Creating an incident response plan
If an incident occurs that affects the availability of services or features in your tenant, you need to be able to respond quickly. An incident response plan is a framework that you can prepare to help you address issues quickly.
While the details of each incident may differ, the steps you take to both prepare and work through one are the same:
- Validate the incident scope details and confirm that your environment is affected. Not all incidents affect all tenants, so use the information in the Message Center (https://admin.microsoft.com/#/MessageCenter), as well as investigative procedures such as self-assessments and tests or synthetic transactions.
- Determine whether the incident is relevant to your organization. If the incident involves a service that your organization hasn’t yet deployed or doesn’t interfere with business operations, it may not be relevant.
- Once degradation and relevancy to your environment have...
