Summary

This chapter covered some fundamental building blocks of technical writing and creating documentation. It looked at why technical writing and documentation are important and what stakeholders often look for and expect with documentation.

You learned how to identify intended users reading documentation and what they want to understand and accomplish.

Finally, this chapter aimed to inspire you to keep at it when dealing with and balancing all the different stakeholders, users, and their needs.

The next chapter looks at the different types of documentation you might need to create and the purpose of each type.