Organizational change management

What is organizational change management (OCM)? OCM is the approach that an organization uses to engage its stakeholders and communicate the changes the organization intends to make. When stakeholders do not understand the changes that are being proposed, they may feel threatened and resist the change. OCM is intended to effectively reduce fear and resistance by providing information and knowledge about the change and the benefits that each stakeholder group will experience. In a nutshell, it is about preparing the various stakeholders of an organization for changes the organization is making to improve or increase its value or capability. For service management, this can be a critical success factor, because the changes implemented as a result of a service management initiative are changing the way people work. This requires changes in people’s behavior, and that can be a significant challenge. No matter how bad your current state might be,...