Software-as-a-Service provides a fully managed application. The consuming organization manages the user base, access to the service, and the governance of the data inputted by organizational users. The CSP has full responsibility for the architecture, security, and availability of the service. Some of the most popular SaaS service offering categories are as follows:
- CRM software: Customer information management, marketing automation, and sales pipeline tracking.
- ERP software: Improved process efficiency and organizational information sharing combined with improved management insight into workflow and productivity.
- Accounting software: Improved financial organization and tracking
- Project management software: Project/program scope, requirements, and progress management. The tracking of changes, communications, and deadlines in a way that meets stakeholder requirements.
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