Why an FAQs chatbot?

FAQs are typically text-based, with questions and their answers. The questions most frequently posed to companies by their customers are usually posted, along with the company's answers, on the company website or mobile application, in the help page section, for other customers to be able to search through them. Sometimes, the company provides a search function on the website, allowing customers to type in keywords related to their questions, which displays the answers as search results. However, none of the preceding methods can compete with the speed and efficiency voice-enabled FAQs can provide. For example, take a look at a typical FAQs section in the GEICO insurance mobile application, which is shown in the following screenshot. There are 11 categories, and there are between 2 to 12 questions per category. It would take a long time for customers...