Enabling Bots to Users
Deploying bots as part of our customer service strategy can be very beneficial, but we can’t only utilize customer-facing bots. Members of our organization also have specific needs, for which having a powerful tool such as Power Virtual Agents developed for them can simplify day-to-day tasks.
Whether they are users of Dynamics 365 Customer Engagement or not, as with all members of the organization, we will find use cases in which automating tasks through a bot can be extremely beneficial.
In this chapter, we will focus on this facet of Power Virtual Agents, the bots for the users of an organization. We will discuss some of the most common use cases, and describe the most important considerations to keep in mind.
By the end of this chapter, you will have acquired a new approach to solutions built on Dynamics 365 Customer Engagement, with your users or affected members of the organization in mind.
In this chapter, we will cover the following...
