Chapter 7. User Administration and Security
User administration is one of the core duties of any ServiceNow administrator. It's important to understand what constitutes a user, how to create and manage user accounts and permissions, and even how to test changes and defects in the context of other users. In this chapter, we'll discuss those topics, and we'll learn about:
- What is a user?
- How to create a user account
- How permissions work in ServiceNow
- Creating and assigning permissions to a user
- User preferences and configuration
- ACLs / security rules
- Notifications
