Understanding conversational AI applications

Before looking at ChatGPT, it’s important to consider use cases for conversational AI applications and initially consider them in the context of what’s been possible with traditional conversational AI systems and technology.

Conversational AI has emerged as a powerful tool in numerous industries, from customer service to healthcare, banking, insurance, retail, and human resources. By automating routine tasks and enabling enhanced user interactions, conversational AI applications have changed the landscape of many domains. Let’s look at some existing examples of conversational AI.

Customer service

Conversational AI has been hugely successful in the customer support use case, streamlining processes and improving user experience in myriad ways. By adopting AI-powered chatbots and virtual assistants, businesses can handle large volumes of customer interactions seamlessly and efficiently.

Conversational AI offers...