Transforming VMware technical support operations

VMware is innovating smart capabilities in Workspace One to get customer insights and enhance security. Identity management will monitor a user's behavior, software performance, and hardware information by using ML. Business applications are coming with AI capabilities. VMware Skyline will help save time as collecting product data, events and conditions, and identifying issues will be quicker, allowing for faster time to resolution (TTR). The largest areas of influence to start with will be around problem identification, and the time it takes for support engineers to find answers to the problems that are reported along with also sending product data, which is utilized in support investigations. VMware Skyline will ensure that VMware Validated Designs (VVDs) should be followed. All support engineers associated with a premier...