Field Service Capabilities
After the acquisition of FieldOne by Microsoft, the solution became available to be installed on a new instance of Dynamics CRM Online 2015, Update 1 or newer.
FieldOne Sky is an intelligent field service management solution. Its functionality revolves around enhanced management and scheduling for work orders. The scheduling engine is the highlight of this solution, where we are presented with three types of actions:
Manual scheduling
Schedule assistant
Automated routing scheduling
The friendliness of the UI and the ability to provide drag and drop on a scheduling board makes using this product very easy and intuitive. Coupled with a powerful backend engine to validate and recalculate schedules, this is an ideal solution for field service. Add to that extensive support for mobile, and you have a complete end to end package for managing resources in the field.
The amount of business insight that can be gained using this solution is of great value. Starting with a real...
