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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Summary

In this chapter, we reviewed the need for formal testing and the importance of acceptance criteria to prove the real needs of our users in a production-like environment. We saw how UAT plays a key role in building the confidence of users, preparing the system for deployment, and getting ready for a rollout.

After reading this chapter, you should have a good idea of why the right UAT tester is critical for testing and how you can find the right ones and equip them with the right tools so that they can do UAT effectively and provide us with valuable feedback for addressing any problems so that we can reduce post-production issues and save time and resources.

We have completed our UAT and resolved all our concerns and now it is time to prepare for deployment to the production system. We need to keep the entire user community informed about the upcoming go-live and they need to be trained on how to use the system, as well as where they need to reach out for help. In the next...

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