The script

The UX researcher creates the script based on their conversations with the stakeholders about the main areas to be covered. The script is provided to the study participants at the start of the study and should include the following:

• Introduction
• Instructions
• Tasks
• Post-task questions
• Post-session questions

A sample script is provided in the appendix.

Introduction

The introduction should include the following:

• A thank-you for participating.
• A description of what will happen in the session.
• An explanation that the goal is to get honest user feedback, and that there are no right or wrong answers.
• A listing of any limitations, such as whether the product under testing is a test version or a prototype. Inform the...