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Salesforce CRM Administration Handbook

You're reading from   Salesforce CRM Administration Handbook A comprehensive guide to administering, configuring, and customizing Salesforce CRM

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Product type Paperback
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Length 328 pages
Edition 1st Edition
Concepts
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Authors (2):
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Mateusz Twarożek Mateusz Twarożek
Author Profile Icon Mateusz Twarożek
Mateusz Twarożek
Krzysztof Nowacki Krzysztof Nowacki
Author Profile Icon Krzysztof Nowacki
Krzysztof Nowacki
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Toc

Table of Contents (16) Chapters Close

Preface 1. Chapter 1: Getting Started with Salesforce FREE CHAPTER 2. Chapter 2: Salesforce Architecture 3. Chapter 3: Getting to Know Data Management 4. Chapter 4: Lightning Experience 5. Chapter 5: Objects in Salesforce 6. Chapter 6: User Management and Security 7. Chapter 7: Automation Tools 8. Chapter 8: Reports and Dashboards 9. Chapter 9: AppExchange and Custom Applications 10. Chapter 10: Service Cloud 11. Chapter 11: Sales Cloud 12. Chapter 12: Salesforce Administrator Exam Preparation 13. Chapter 13: Continuing Education and Career Development 14. Index 15. Other Books You May Enjoy

Summary

Congratulations! You have just come through the second chapter of this book! I hope you stay motivated and ready for the next chapter. For now, let’s summarize the chapter that you have just finished.

We explored the concept of multi-tenancy, where a single software instance served multiple clients. We examined the challenges faced by Salesforce in maintaining boundaries and making updates. This chapter shed light on why Salesforce employed a multi-tenant architecture. Thanks to comparison to a hotel where guests shared common resources but had isolated, private rooms, you should now remember better what multi-tenant means.

Next, we unraveled the notion of Salesforce orgs, their origins, and the various types in use. We learned about the lifecycle of an org and received practical best practices to address user and administrative concerns effectively.

In the final section of this chapter, we introduced Salesforce PODs, which are essentially server locations for...

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